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To Use the ServiceNow Connector

This example describes the general configuration steps for using a ServiceNow operation in a Mule app.

  1. Create a Mule application as a Design Center or Studio 7 Mule project.

  2. Add and configure a trigger, such as the HTTP Listener or Scheduler, for a flow in your app.

    You can accept the default settings for the HTTP Listener or Scheduler and provide any required values.

  3. If you need to check your ServiceNow credentials, you can authenticate against the ServiceNow server (endpoint) by defining an HTTP Request component with BASIC Auth credentials.

  4. Add the ServiceNow-Invoke operation.

  5. From the Invoke operation, configure and save a connection to the ServiceNow server.

    Field Description

    Username

    Enter the username to log in with.

    Password

    Enter the corresponding password.

    Service address

    WSDL endpoint

    Service Now version

    ServiceNow version (Instabul default)

    User tables

    Custom tables for logged user.

    servicenow-config

  6. In the operation’s General side-tab, provide any required values to Web Service Configuration.

The ServiceNow Connector Technical Reference provides details on the configuration options.

Configure in Studio

  1. Drag and drop the connector to the Studio Canvas.

  2. Configure the Global element for the connector

    Field Description

    Username

    Enter the username to log in with.

    Password

    Enter the corresponding password.

    Service address

    WSDL endpoint

    Service Now version

    ServiceNow version (Instabul default)

    User tables

    Custom tables for logged user.

  3. Go to Transport Tab and configure a Basic HTTP Transport

    Field Description

    Username

    Enter the username to log in with.

    Password

    Enter the corresponding password.