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Use the AI Assistant (MuleSoft Agent)

The enhanced experience includes an AI assistant called MuleSoft Agent that helps you navigate, search, and manage your portfolio through natural language conversations. Access the assistant from any page to get guidance, perform tasks, and discover features without navigating through menus.

What MuleSoft Agent Can Do

The AI assistant provides context-aware help based on where you are in the enhanced experience:

Portfolio Management

  • Search for agents, APIs, MCP servers, LLM proxies, and gateways.

  • Get details about specific services.

  • Find services by capability or description.

  • Register new services with guided workflows.

  • Create and manage instances.

Governance

  • Create and manage governance strategies.

  • Review conformance reports.

  • Apply policies to services and instances.

  • Check compliance status.

  • Configure automated policies.

Monitoring and Observability

  • Review performance metrics for services.

  • Analyze error rates and latency trends.

  • Check service health and availability.

  • Set up alerts and notifications.

  • View monitoring dashboards.

Cost Management

  • Review token usage and spending.

  • Identify cost optimization opportunities.

  • Analyze usage patterns.

  • Get recommendations for reducing costs.

  • Apply cost control policies.

Navigation and Discovery

  • Navigate to specific pages and catalogs.

  • Find features and capabilities.

  • Get step-by-step guidance for tasks.

  • Learn about enhanced experience features.

Platform Configuration

  • Connect and manage providers.

  • Configure scanners for service discovery.

  • Set up integrations (Slack, Claude Desktop).

  • Manage business group settings.

Before You Begin

Before using the AI assistant, make sure you have:

  • An Anypoint Platform account with access to the enhanced experience

  • Make sure that your administrator enabled Agentforce in your Anypoint Platform organization

  • Mule Developer Generative AI User permission to send prompts to the agent

    The AI assistant respects your Access Management permissions and can only perform actions you’re authorized to do. If you want the assistant to help with specific tasks like creating governance strategies or managing services, you also need the appropriate permissions for those actions.

    For more information, see Enhanced Experience Permissions.

Access the AI Assistant

The AI assistant is available from every page in the enhanced experience.

  1. Look for the AI assistant icon or panel.

  2. Select the icon to open the chat panel.

  3. Type your question or request in the message box.

  4. Press Enter or select the send button.

The assistant responds with relevant information, suggestions, or actions you can take.

Ask Questions

Ask the AI assistant questions in natural language. The assistant understands context from the page you’re on and provides relevant answers.

Example Portfolio Questions

Show me all agents in production
Which APIs have governance violations?
Find MCP servers that expose payment tools
What instances are deployed to the staging gateway?

Example Governance Questions

What governance strategies are active?
How do I create a new governance strategy?
Show me all services with security violations
Which policies are applied to my API instance?

Example Monitoring Questions

What's the error rate for my agent today?
Show me latency trends for the last week
Which services have the highest token usage?
Are there any service health alerts?

Example Cost Questions

What's my total token spend this month?
Which agents are using the most tokens?
How can I reduce costs for my LLM proxies?
Show me cost trends over time

Example Navigation Questions

How do I register a new API?
Show me the governance strategies page
Take me to monitoring for my agent
Where do I configure scanners?

Use Suggestions

After the AI assistant responds, it might show suggestion chips with related follow-up actions you can take. If you don’t see any suggestions, ask the assistant to suggest actions.

  1. Review the suggestion chips below the assistant’s response.

  2. Select a chip to ask that follow-up question or perform that action.

  3. The assistant executes the suggestion and shows the results.

Suggestions are context-aware and change based on:

  • The page you’re currently viewing

  • The question you just asked

  • The services and features available to you

  • Common next steps for your current task

Suggestions help you discover related capabilities and complete multistep workflows more efficiently.

Perform Actions with Confirmation

The AI assistant can perform actions on your behalf with your confirmation. When the assistant proposes an action that modifies data or navigates to a new page, it shows a confirmation prompt.

When the assistant wants to navigate you to a different page:

  1. The assistant shows a confirmation banner with the navigation target.

  2. Review where the assistant wants to take you.

  3. Confirm to proceed.

Data Modification Actions

When the assistant wants to create, update, or delete services or configurations:

  1. The assistant shows a confirmation banner with details of the proposed action.

  2. Review what the assistant will do.

  3. Select Confirm to execute the action, or Cancel to reject it.

    If you confirm, the assistant performs the action and shows the results.

Examples of actions that require confirmation:

  • Creating new services (agents, APIs, MCP servers)

  • Applying or removing policies

  • Creating or modifying governance strategies

  • Running or deleting scanners

  • Creating or deleting alerts

  • Updating service configurations

Always review confirmation prompts carefully before approving actions. This tool uses generative AI, which can produce inaccurate or harmful responses and actions.

Form Assistance

When you have a form open (such as creating an instance or configuring a policy), the assistant can help fill in fields:

  1. Ask the assistant for help with the form (for example, "Fill in the instance details for my production API").

  2. The assistant proposes changes to specific form fields.

    A confirmation banner shows which fields will be updated and with what values.

  3. Review the proposed changes.

  4. Select Confirm to apply the changes to the form, or Cancel to reject them.

    If you confirm, the form fields update, but the form itself isn’t submitted—you still need to review and submit the form manually.

Get Guided Workflows

Ask the AI assistant to guide you through complex tasks:

How do I create a governance strategy for my APIs?
Walk me through registering a new agent
Help me set up monitoring for my MCP server
Guide me through connecting a provider

The assistant provides step-by-step instructions and can perform actions at each step with your confirmation.

Best Practices

Follow these practices for effective interactions with the AI assistant:

Be Specific

Instead of "Show me APIs," try "Show me production APIs with governance violations."

Provide Context

If asking about a specific service, mention its name: "What’s the error rate for Payment Processing API?"

Use Follow-Up Questions

Build on previous responses with follow-up questions like "Show me more details" or "Apply a rate limit policy to that instance."

Review Confirmations

Always review confirmation prompts carefully before approving actions.

Use Suggestions

Explore the suggestion chips to discover related capabilities and next steps.

Ask for Help

If you’re unsure how to do something, ask: "How do I…​" or "Show me how to…​"

Correct Mistakes

If the assistant misunderstands, clarify: "No, I meant the staging environment, not production."

Limitations

Be aware of these limitations when using the AI assistant:

  • The assistant can’t perform actions outside the enhanced experience or access external systems directly.

  • Some actions require specific permissions. If you don’t have permission, the assistant informs you but can’t grant permissions.

  • The assistant works with data available in the enhanced experience. For services not yet registered in your portfolio, the assistant has limited information.

  • Complex multistep workflows may require you to confirm each step individually.

  • The assistant can’t modify Access Management permissions or subscription tiers.

Privacy and Security

The AI assistant operates within your organization’s security and privacy controls:

  • All interactions respect your Access Management permissions.

  • The assistant only accesses data you have permission to view.

  • Conversations are associated with your user session and aren’t shared with other users.

  • The assistant doesn’t store sensitive data like API keys or credentials in conversation history.

  • All actions performed by the assistant are logged and auditable.

See Also