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Integrate the Enhanced Experience with Slack

Install the MuleSoft for Slack app in your Slack workspace to receive notifications, run shortcuts, and provide deep links for responders to jump directly into the enhanced experience. The Slack app enables you to:

Available commands, message templates, and workspaces depend on how your organization configured the Slack app. Internal runbooks list the slash commands or shortcuts approved for your workspace.

This tool uses generative AI, which can produce inaccurate or harmful responses. Review for accuracy and safety before using.

Connect Your Slack Workspace to the MuleSoft Organization

You must be a MuleSoft organization administrator to connect or disconnect the Slack integration.

Each MuleSoft organization can connect to only one Slack workspace, and each Slack workspace can connect to only one MuleSoft organization.

  1. Log in and go to Notifications > Settings.

  2. In Slack Setup, click Install.

  3. Select the Slack workspace you want to connect to your MuleSoft organization.

  4. Click Allow.

    You may need Slack admin permissions to install this app in your organization’s Slack workspace. Submit a request to install the app to your Slack administrator if you don’t have the permissions.

  5. After the app is installed, select Slack as a notification delivery channel when you configure alerts and run shortcuts by using @MuleSoft in your Slack workspace.

Connect Slackbot to the Mulesoft Platform MCP Server

After installing the Slack app app, connect Slackbot to the Mulesoft Platform MCP Server to answer questions about the MuleSoft platform.

  1. Open Slackbot.

  2. Click the Slackbot logo again.

  3. Click Integrations.

  4. Click Connect for MuleSoft Platform - MCP and sign in to Anypoint Platform.

    Slackbot can now access information from the MCP Platform Server.

Begin Using the MuleSoft Agent

Manage your MuleSoft environment with MuleSoft Agent, an agentic experience available in the control plane. Use MuleSoft Agent to create scanners, apply policies, deploy instances, and perform other management tasks.

To request access, contact your account executive.

  1. Open Slack in the workspace your company uses for MuleSoft or platform notifications.

  2. Open the MuleSoft app your administrator added.

  3. To message the agent in channels, add the agent to the channel and tag (@MuleSoft) with your question. You can only use slash commands in channels.

    To message the agent in DM, open the MuleSoft app in Slack and start a conversation with the agent. You can forward the agent’s responses to other team members or channels.

  4. If it is your first time using the agent, follow the authentication flow when prompted to connect your Anypoint account to Slack.

MuleSoft Agent Available Slash Commands

  • /mule help

    Shows available commands and short usage notes in Slack.

  • /mule feedback

    Opens a feedback form to report bugs, request features, or send product feedback.

  • /mule signin

    Opens the authentication flow to connect your Anypoint account to Slack. If you’re already signed in it may show your connection status or prompt to re-authenticate.

Common Use Cases for the MuleSoft Agent

You can use the MuleSoft Agent to perform these platform tasks in Slack:

  • Receive alerts: Receive alerts to channels or direct messages (DMs). You can configure notifications to be sent to Slack. For more information, see Configure Notifications for Alerts.

  • Find services by capability: Use natural-language search to discover APIs, agents, LLMs, and MCP servers.

  • Run governance, monitoring, and cost drill-ins: Generate governance, monitoring, and cost reports on request.

  • Take governance actions: Apply policies and apply cost management recommendations.

See Also