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EDI Acknowledgment Reconciliation

Partner Manager automatically updates the acknowledgement status of outbound EDI messages you send to your trading partners, as your trading partners return 997 functional acknowledgement transactions.

If you are expecting to receive functional acknowledgements back from your trading partner, you must configure the acknowledgement settings when creating the outbound message flow.

When your organization receives the functional acknowledgement (X12 997) back from the trading partner, the status of the corresponding outbound transaction is updated as follows:

  • The status is updated to Accepted if the 997 indicates the acceptance of the transaction by the trading partner.

  • The status is updated to Rejected if the 997 indicates a rejection.

  • When the functional acknowledgement is not received within the time period specified in the message flow’s acknowledgement configuration, Partner Manager marks the outbound transaction’s acknowledgement status as Overdue.

The following are examples of the actions your operations team might take while troubleshooting acknowledgement issues:

  • Contacting your trading partner asking them to confirm the receipt of the outbound transaction when reviewing overdue transactions

  • Retriggering the transaction from the backend system when reviewing rejected transactions due to missing data elements

Review Acknowledgment Issues

You can view all the outbound transactions that have either received a 997 rejection or that are overdue for the functional acknowledgement:

  1. In the Partner Manager menu on the left, select Activity.

  2. Use the search filters to filter functional acknowledgments by:

    • Type
      Type of message transmission:

      • Both directions

      • Sent to partners

      • Received from partners

    • From Date
      Filter for transmissions that sent or received after this date.

    • To Date
      Filter for transmissions that are sent or received up to this date.

    • Ack Status
      Filter for transmissions based on their acknowledgment status:

      • All

      • Overdue

      • Rejected

  3. Click the transaction you want to review.

  4. From the transaction detail page, in the Transmission section, expand the Sent to <partner name> section.

  5. Click Review.

    Expand the transmission and click Review to enter notes about action taken and mark the transmission as reviewed

    When you are reviewing a 997 rejection, you see the X12 997 payload received from your trading partner.

    X12 997 payload received from the partner
  6. Enter a review comment, indicating the action taken on the transaction’s acknowledgement status and click Mark reviewed.

  7. Optionally, you can download the 997 payload by clicking the Download button.

After an overdue or rejected transaction is marked as reviewed, it is no longer displayed in the transaction Activity page when you search for transactions with the acknowledgment status of Overdue or Rejected. You see only the transactions that are not reviewed by your operations team.

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