Object Mappings
Customer profile sync
Source-type mappings
The following table summarizes how representations of a customer or individual from each system will be mapped to CIM types:
| Source System | Source Type | CIM Types | Mapping Notes |
|---|---|---|---|
B2C Commerce |
Customer Profile |
Individual Customer Contact Address Contact Email Contact Phone |
One B2C customer profile will map to multiple CIM objects |
B2B Commerce Sales Cloud Service Cloud |
Person Account |
Individual CustomerContactAddress Contact Email Contact Phone |
Person Account is represented as record type, mapping to Account and Contact |
Account |
OrganizationCustomerContact Address Contact Email Contact Phone |
Account is mapped separately from Contacts |
|
Contact |
Individual Contact Address Contact Email Contact Phone |
Similar mappings as for Person Accounts but at the Individual level only |
|
Marketing Cloud |
Subscriber |
Individual |
Requires a data extension |
SAP |
Customer |
IndividualCustomer Contact Address Contact Email Contact Phone |
Target-type mappings
The following table summarizes how representations of a customer or individual from each system will be mapped from CIM types:
| Target System | CIM Type | Target Types | Mapping Notes |
|---|---|---|---|
B2C Commerce |
Customer Individual Contact Address Contact Email Contact Phone |
Customer |
Relevant fields only |
MDM |
All Types |
Corresponding type |
1:1 mappings; use join tables for relationships |
B2B Commerce Sales Cloud Service Cloud |
CustomerIndividual Contact Address Contact Email Contact Phone |
PersonAccount |
Relevant fields only |
CustomerOrganization Contact Address Contact Email Contact Phone |
Account |
Address fields mapped directly |
|
Individual Contact Address Contact Email Contact Phone |
Contact |
Similar mappings as for Person Accounts but at the Individual level only |
|
Marketing Cloud |
Individual |
Subscriber |
Relevant fields only |
SAP |
CustomerIndividual Contact Address Contact Email Contact Phone |
Customer |
Relevant fields only |
Sales order sync
Source-type mapping
The following table summarizes how representations of a sales order from each system will be mapped to CIM types:
| Source system | Source type | CIM Types | Mapping notes |
|---|---|---|---|
B2C Commerce |
Order |
SalesOrder SalesOrderProduct |
Order line items added as sales order products |
OFBiz |
Order OrderLineItem |
SalesOrder SalesOrderProduct |
TBD |
SAP |
Order |
SalesOrder SalesOrderProduct |
Order line items added as sales order products |
Salesforce |
TBD |
SalesOrder |
TBD |
Target-type mapping
The following table summarizes how representations of a sales order from each system will be mapped from CIM types:
| Target system | CIM type | Target Types | Mapping notes |
|---|---|---|---|
B2C Commerce |
SalesOrder |
Order |
Order status update only |
OFBiz |
SalesOrder SalesOrderPRoduct |
Order OrderLineItems |
Order status update only |
SAP |
SalesOrder SalesOrderProduct |
Order OrderLineItems |
Relevant fields only |
Salesforce |
SalesOrder |
TBD |
TBD |
Product sync
Source-type mapping
The following table summarizes how representations of a product from each system will be mapped to CIM types:
| Source System | Source Type | CIM Types | Mapping Notes |
|---|---|---|---|
B2C Commerce |
Product |
Product ProductCategory ProductCatalog PriceBook |
Relevant fields only |
OFBiz |
Product |
Product ProductCategory ProductCatalog PriceBook |
Relevant fields only |
SAP S/4HANA |
Product |
Product ProductCategory ProductCatalog PriceBook |
Relevant fields only |
Salesforce |
Product Pricebook |
Product ProductCategory ProductCatalog PriceBook |
Relevant fields only |
PIM |
Product ProductCategory ProductCatalog PriceBook |
Product ProductCategory ProductCatalog PriceBook |
1:1 mappings; use join tables for relationships |
Target-type mapping
The following table summarizes how representations of a product from each system will be mapped from CIM types:
| Target System | CIM Type | Target Types | Mapping Notes |
|---|---|---|---|
B2C Commerce |
Product ProductCategory ProductCatalog PriceBook |
Product |
Relevant fields only |
OFBiz |
Product ProductCategory ProductCatalog PriceBook |
Product ProductCategory ProductCatalog PriceBook |
Relevant fields only |
SAP S/4HANA |
Product PriceBook |
Product PricingCondition |
Relevant fields only |
Salesforce |
Product ProductCategory ProductCatalog PriceBook |
Product PriceBook |
Relevant fields only |
PIM |
Product ProductCategory ProductCatalog PriceBook |
Product |
Relevant fields only |