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Salesforce OMS Setup and Customization Guide

This guide describes how to configure Salesforce OMS for the B2B EDI Order Lifecycle Automation use case.

Configure Salesforce OMS

Follow the instructions in the Salesforce Order Management Implementation Guide for B2B and D2C Commerce to configure Salesforce OMS. As part of the configuration:

  • Disable the Enable Reduction Orders option in Order Settings.

  • Enable Order Management, Use Person Accounts, and High Scale Orders

  • Activate Multiple Currencies

  • Configure the Payment Gateway

Customization

Install the Salesforce package from the Accelerator B2B Common Resources project and verify that the configuration is correct in your Salesforce organization.

Custom Fields

Verify that the following fields are created in the corresponding objects:

Salesforce Object Field Label Field Name Data Type Length Unique ExternalId

Account

B2B EDI Sender Code

B2B_EDISenderCode__c

Text(Case Sensitive)

15

Y

N

Account

B2B Order Currency

B2B_OrderCurrency__c

Text

3

N

N

Account

B2B Order Delivery Method

B2B_OrderDeliveryMethod__c

Lookup(Order Delivery Method)

N

Account

B2B Order Sales Channel

B2B_OrderSalesChannel__c

Lookup(Sales Channel)

N

Account

B2B Order Store

B2B_OrderStore__c

Lookup(Store)

N

Shipment

ExternalId

ExternalId__c

Text

100

N

Y

Custom Object Tab

Verify that your Salesforce org shows the Pending Order Summary Errors custom tab.

Salesforce Object Field Label Field Name Data Type Length Unique ExternalId

Pending Order Summary Error

Error Code

Error_Code__c

Text

255

N

N

Pending Order Summary Error

Error Message

Error_Message__c

Long Text Area

5000

N

N

Pending Order Summary Error

Event Uuid

Event_Uuid__c

Text

255

N

N

Pending Order Summary Error

External Reference Identifier

External_Reference_Identifier__c

Text

255

N

N

Pending Order Summary Error

Pending Order Summary Error Name

Name

Text

80

N

N

Platform Event

Verify that the ShipmentCreated platform event is configured exactly as shown in the following table:

Name API Name Event Type Publish Behavior

ShipmentCreated

ShipmentCreated__e

High Volume

Publish After Commit

In addition, verify that the following fields are created in the ShipmentCreated object:

Field Label Field Name Data Type Length Unique ExternalId

OrderSummaryId

OrderSummaryId__c

Text

50

N

N

ShipmentId

ShipmentId__c

Text

50

N

N

Flows

After installing the Salesforce package, verify that the following flows are available and activated. Customize the flows based on your business requirements.

  • OMS_Create_OrderSummaryRoutingSchedule_on_OrderSummary_event - Creates an Order Summary Routing schedule when OMS Order Summary record is created.

  • OMS_Create_Fulfillment_Orders_on_OrderSummaryRoutingSchedule - Creates fulfillment orders after an Order Summary Routing schedule record is created.

  • OMS_Create_Fulfillment_Orders_from_Order_Summary_Subflow - Used in the OMS_Create_Fulfillment_Orders_on_OrderSummaryRoutingSchedule flow to create fulfillment orders for an order summary.

  • OMS_Raise_ShipmentCreated_Event flow - Creates a platform event when a shipment is created in Salesforce OMS.

  • OMS_Create_Invoice - Creates an invoice after the fulfillment order is filled.

  • OMS_Log_Pending_Order_Summary_Error - Creates an error record in the Pending Order Summary Error object when an error occurs during processing of the Pending Order Summary Processed Event.

Configure the Payment Gateway

If you don’t use Salesforce Payments, configure a payment gateway manually to view and manage payments in Order Management. Configure a gateway for each payment provider, including Stripe, PayPal, Adyen, and Cybersource. You can find payment packages on AppExchange for some vendors.

Follow these steps to configure a payment gateway manually:

  1. Follow the Core Payments Reference Gateway Integration Adapters instructions to create a payment gateway adapter class that uses the Salesforce APEX connector framework.

  2. Create a payment gateway provider record that points to your newly created payment gateway adapter class.

  3. Go to Setup and define a named credential that contains the gateway provider’s authentication and login information. The adapter class callout definition calls the named credential.

  4. Create a payment gateway record to link the payment gateway provider record and the named credential.

Error Handling in Salesforce OMS

The Salesforce High Scale Orders API initially records data for order summaries as PendingOrderSummary.

To troubleshoot errors that occur during the transition from PendingOrderSummary to Order Summary, use the OMS_Log_Pending_Order_Summary_Error.flow process, which subscribes to the PendingOrderSumProcEvent event and logs errors in the Pending Order Summary Error object. The Pending Order Summary Errors custom tab in Salesforce OMS shows the errors.

Configure Your Connected App for Authentication

Follow these steps to generate the Consumer Key and Consumer Secret values required for Salesforce authentication:

  1. In your Salesforce org, navigate to New Connected App in the App Manager.

  2. Enter MuleSoft Accelerator as the connected app name and API name.

  3. Enter your email address.

  4. Check the Enable OAuth Settings.

  5. Set the callback URL to http://localhost.

  6. In the Selected OAuth Scopes list, select Full access (full).

  7. Click Save, and then click Continue.

  8. Click Manage to view the connected app details.

  9. Click Edit Policies.

  10. Select All users may self-authorize in the OAuth Policies section.

  11. Select Relax IP restrictions in the IP Relaxation field.

  12. Click Save.

  13. Go to Setup and navigate to App Manager.

  14. Select View from the actions for your connected app.

  15. Click Manage Consumer Details in the API (Enable OAuth Settings) section.

  16. Verify your identity by entering the verification code from your email.

  17. Copy the values in the Consumer Key and Consumer Secret fields.

  18. Add the values as the sfdc.client-id and sfdc.client-secret properties respectively in your Maven settings.xml file.

Use the sample settings.xml file in the Accelerator B2B Common Resources project as a starting point for configuring your connected app.

Generate a Security Token for Your Service Account

To connect to the Financial Services Cloud instance, you must generate a token for the service account used by Mule applications.

  1. Log in to Salesforce as the service account user, which is the account Mule applications use to connect to Salesforce.

  2. Click the Username icon and select Settings.

  3. Select Reset My Security Token in My Personal Information.

  4. Click Reset Security Token.

Salesfoce emails the new security token to the service account user’s address.

The option to reset your security token does not show if you have one or more login IP ranges. To enable the option, remove the login IP ranges from the settings page of the profile assigned to the service account user. Reset your security token, and then restore the login IP ranges.

See Also