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Troubleshoot Installation Issues

When you begin installing Anypoint Service Mesh, you might encounter issues caused by incorrect credentials, insufficient space on pods, and so on. These texts provide possible causes for your installation issues and describe how to troubleshoot these errors:

Credentials Do Not Have the Necessary Permissions or Entitlements

When you start the Anypoint Service Mesh installation, the installer appears to be progressing with dependency checks but an the given credentials does not have the necessary permissions or entitlements error is displayed:

Credentials do not have permissions or entitlements

Cause

This issue occurs when the credentials that you provide for the installation do not have the required permissions.

Solution

Contact your MuleSoft Customer Success representative to obtain the required permissions.

Invalid Credentials Provided

When you start the Anypoint Service Mesh installation, the installer appears to be progressing with performing dependency checks but an the given credentials are invalid error is displayed:

Invalid credentials provided during installation

Causes

This error can occur due to the following reasons:

  • The client ID and client secret credentials you specified to the installer are incorrect.

  • You are using an incorrect control plane for the installation.

Solution

To resolve this error, perform the following steps:

  1. If you are not using a US control plane, verify that you have exported the correct variable to point to the correct one. For example, you can provide the flag --platformUri=https://eu1.anypoint.mulesoft.com

  2. Alternatively, modify the control plane by setting the SERVICEMESH_PLATFORM_URI variable:

    export `SERVICEMESH_PLATFORM_URI=https://eu1.anypoint.mulesoft.com

  3. Obtain the correct organization or environment credentials.

  4. Restart the installer with the correct pair of client ID and client secret credentials.

Insufficient Pod Allocation

When you start the Anypoint Service Mesh installation, the installer times out.

Causes

The issue occurs if the pods do not have enough CPU or Memory resources to start.

Solution

To resolve this error, perform the following steps:

  1. Before the installer actually fails, verify the status of the pods:

    kubectl get pods --all-namespaces

    All the pods in all namespaces are displayed with their status and additional details.

  2. If a pod is Pending, obtain additional information about the pod:

    kubectl describe pods pod_name -n service-mesh

    In the Events section, the result of the command shows that the scheduling of the node has failed.

  3. Verify that node capacity is not exceeded:

    kubectl describe nodes

  4. Increase the capacity of the node or add nodes.

    Tip: If you are using Aamzon EKS, this node capacity is calculated from the instance type. Therefore if you increase the instance type, the number of pods is increased.

  5. Restart the Anypoint Service Mesh installer to complete the installation.

Service Mesh Not Found

When you start the Anypoint Service Mesh installation, the installer fails with the Service Mesh not found error.

Causes

This issue can be caused by various reasons.

Diagnose

Identify the command that caused the error:

$ sh -x asmctl install

Solution

To resolve this error, download the latest version of the installer and check if the problem persists.

Installation Failed Due to Failed WebHook Calling Error

When you start the Anypoint Service Mesh installation, the installer fails with the failed calling webhook error:

Error: release service-mesh failed, and has been uninstalled due to atomic being set: Internal error occurred: failed calling webhook "pilot.validation.istio.io": Post https://istio-galley.service-mesh.svc:443/admitpilot?timeout=30s: no endpoints available for service "istio-galley"
FATAL: Installing 'service-mesh' Helm Chart!!!

Diagnose

To diagnose the issue:

  1. Verify that the master nodes have access to port 443 in worker nodes.

  2. Verify that no orphan resources remain from a previous installation or uninstallation:

    kubectl get clusterservicebrokers,clusterrole,psp,clusterrolebinding,mutatingwebhookconfigurations,validatingwebhookconfigurations -oname | awk '/(service-mesh|istio|catalog)/'

    Any existing orphan resource are displayed.

Solution

To resolve this issue:

  1. If your master node does not have access to port 442 in worker nodes, modify security groups based on the provider.

  2. If you find orphan resources, delete them and then reinstall Anypoint Service Mesh. Depending on the resources, run one of the following commands:

    • $ kubectl delete ns service-mesh

    • $ kubectl get clusterservicebrokers,clusterrole,psp,clusterrolebinding,mutatingwebhookconfigurations,validatingwebhookconfigurations -oname | awk '/(service-mesh|istio|catalog)/' | xargs kubectl delete

Installation Failed Due to Unknown Reasons

Your installation might fail due to an unknown error.

To determine if a command failed during the installation, restart the installer in full mode: $ sh -x asmctl install: $ sh -x asmctl install

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