ServiceNow Connector Release Notes - Mule 4
Support Category: Select
6.17.1
March 19, 2025
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
Fixed Issues
| Issue Resolution | ID |
|---|---|
The |
W-16863227 |
6.17.0
February 26, 2025
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
Fixed Issues
| Issue Resolution | ID |
|---|---|
This release includes general security fixes. |
W-17345882 |
6.16.1
October 1, 2024
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
Fixed Issues
| Issue Resolution | ID |
|---|---|
The |
W-16841974 |
6.16.0
April 24, 2024
What’s New
-
This connector is now FIPS 140-2 compliant.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
6.15.0
March 7, 2024
What’s New
-
ServiceNow Connector now supports the Utah, Vancouver, and Washington API releases.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, Tokyo, Utah, Vancouver, and Washington (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
6.14.1
January 23, 2024
What’s New
-
This connector is now compatible with Java 17.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8, 11, and 17 |
6.14.0
April 19, 2023
What’s New
-
The Invoke operation now contains the Allow Empty Value field, which enables you to clear a specific field with a null or empty value for the
updateoperation. -
The OAuth 2.0 Authorization Code connection now contains an optional State field.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
6.13.0
January 10, 2023
What’s New
-
ServiceNow Connector now supports the Tokyo release.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, San Diego, and Tokyo (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
6.12.1
December 12, 2022
What’s New
-
The org.apache.commons library is upgraded to version 1.10.0.
-
The org.springframework library is upgraded to version 5.3.20.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue Resolution | ID |
|---|---|
The New/Updated Record source now picks up messages for all appropriate timestamps. |
W-12176039 |
Sudden disconnections in high workload scenarios no longer occur. |
W-12035222 |
The org.apache.commons library is upgraded to version 1.10.0 to address reported security vulnerabilities. |
W-11913979 |
The org.springframework library is upgraded to version 5.3.20 to address reported security vulnerabilities. |
W-12150392 |
6.12.0
September 27, 2022
What’s New
-
ServiceNow Connector now supports the San Diego release.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, Rome, and San Diego (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
6.11.7
August 31, 2022
What’s New
-
The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
The jsoup component is upgraded to version 1.15.3 to address reported security vulnerabilities. |
W-11662365 |
6.11.6
August 25, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
The connector no longer creates SoapClients for subsequent requests to ServiceNow when there are multiple credential variables in the MEL expression. |
W-11384532 |
6.11.5
August 19, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
The Read Timeout field is updated from 5 seconds to 15 seconds to avoid timeouts on large tables. |
W-11601586 |
6.11.4
August 2, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
Some display names now use title case instead of sentence case. |
W-10575461 |
6.11.3
June 15, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
This release includes only non-user-impacting changes.
6.11.2
May 10, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
The connector now loads all available tables automatically, however, you can still use the user table override to access tables that do not load. |
W-10919969 |
Fixed reported security vulnerabilities by upgrading the Spring Beans dependency from |
W-10981860 |
Fixed reported security vulnerabilities by upgrading the Spring Context dependency from |
W-11001899 |
6.11.1
April 11, 2022
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
Fixed reported security vulnerabilities by upgrading the Spring Beans library from |
W-10933795 |
Fixed reported security vulnerabilities by upgrading the Spring Expression library from |
W-10920482 |
6.11.0
October 28, 2021
What’s New
-
Added support for the ServiceNow
Romerelease.
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris, Quebec, and Rome (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
6.10.2
October 4, 2021
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
| Issue | ID |
|---|---|
Removed the vulnerabilities caused by the XMLSec library. |
CONN-8936 |
6.10.1
August 3, 2021
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Fixed Issues
-
WSDL files are now stored in a temporary directory to prevent storage leakage. (SE-19180, SE-21870)
6.10.0
July 19, 2021
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
New Features
-
Added the On New/Updated Record source.
6.9.1
June 3, 2021
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Features
-
None.
Fixed Issues
If you did not enter credentials on the Transport tab when configuring the connector, the connector returned a NullPointerException when testing the connection. This error occurred even if you entered credentials on the General tab. You can now enter credentials on the General tab only. (CONN-2986 and CONN-8307)
Known Issues
-
None.
6.9.0
March 18, 2021
Compatibility
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando, Paris and Quebec (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Features
Added support for the ServiceNow Quebec release.
Fixed Issues
-
None.
Known Issues
-
None.
6.8.0
December 11, 2020
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Features
Added support for using the Encoding field.
Fixed Issues
-
None.
Known Issues
-
None.
6.7.0
October 13, 2020
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, Orlando and Paris (default) |
Anypoint Studio |
7.1.x and later |
OpenJDK |
8 or 11 |
Features
Added support for the ServiceNow Paris release.
Fixed Issues
-
None.
Known Issues
-
None.
6.6.1
September 4, 2020
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default) |
Anypoint Studio |
7.5.0 and later |
OpenJDK |
8 and 11 |
Features
Multiple libraries are updated to the latest versions.
Fixed Issues
-
None.
Known Issues
-
None.
6.6.0
May 13, 2020
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, New York, and Orlando (default) |
Anypoint Studio |
7.5.0 and later |
JDK |
8 |
Features
This release contains the following new features and enhancements:
-
Support for the ServiceNow
Orlandorelease -
Support for using display value as a parameter
-
Multiple libraries were updated to the latest versions
Fixed Issues
-
None.
Known Issues
-
None.
6.5.0
February 28, 2020
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default) |
JDK |
8 |
Features
-
Support for WS-Security 1.1
was added. -
Support for OAuth 2.0 authentication was added.
Fixed Issues
-
None
Known Issues
-
Metadata does not work with the OAuth 2.0 connection.
-
The OAuth dance does not work with Mule 4.1.6. You must use Mule versions 4.1.5 or 4.2.1 and later.
6.4.1
November 29, 2019
| Application/Service | Version |
|---|---|
Mule |
4.1.1 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default) |
JDK |
8 |
Features
-
None
Fixed Issues
-
The issue with getting illegal XML characters in the payload when using a Windows operating system is fixed.
-
The issue with the connector not fetching metadata for the Service and Operation parameters is fixed.
6.4.0
October 3, 2019
| Application/Service | Version |
|---|---|
Mule |
4.1.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston, Madrid, and New York (default) |
JDK |
8 |
Features
-
Added support for the ServiceNow
New Yorkrelease.
6.3.0
July 2019
| Application/Service | Version |
|---|---|
Mule |
4.1.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, Kingston and Madrid — Default is Madrid |
JDK |
8 |
Features
-
Now supports the ServiceNow Madrid release.
6.2.2
January 15, 2019
| Application/Service | Version |
|---|---|
Mule |
4.1.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston |
JDK |
8 |
Fixed Issues
-
Fixed error in mapping on response of the connection.
6.2.1
November 9, 2018
| Application/Service | Version |
|---|---|
Mule |
4.1.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston |
JDK |
8 |
Fixed Issues
-
Fixed thread leakage.
6.2.0
March 14, 2018
| Application/Service | Version |
|---|---|
Mule |
4.0.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta, and Kingston — Default is Kingston |
JDK |
8 |
Features
-
The ServiceNow connector now supports the ServiceNow Kingston release.
Fixed Issues
-
Fixed the test connectivity.
6.1.0
December 22, 2017
Compatibility
The ServiceNow connector 6.0.0 is compatible with:
| Application/Service | Version |
|---|---|
Mule |
4.0.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, Istanbul, Jakarta — Default is Jakarta |
JDK |
8 |
Features
-
Updated to support the ServiceNow Jakarta release.
6.0.0
November 18, 2017
ServiceNow Connector is available on Mule 4.0. No new updates.
Compatibility
The ServiceNow connector 6.0.0 is compatible with:
| Application/Service | Version |
|---|---|
Mule |
4.0.0 and later |
ServiceNow |
Eureka, Fuji, Geneva, Helsinki, and Istanbul — Default is Istanbul |
JDK |
8 |
Features
This version is compatible with Mule 4.0.0.