Collect Apps Diagnostics and Analyze with Einstein

Troubleshoot CloudHub applications by downloading comprehensive diagnostics files. Use Einstein generative AI to automatically analyze diagnostics and receive intelligent insights about root causes and recommended actions. This analysis identifies performance issues, memory problems, and configuration errors to help resolve problems faster.

Download Diagnostics

Diagnostics display the Java thread dump of each CloudHub worker in each deployment. These indicate the current state of the server, which is helpful for debugging and support.

Diagnostics aren’t available for apps running on Mule versions earlier than 3.8.0 (excluding version 3.7.4).

CloudHub downloads the diagnostic output to a text file in the format appName-instance-instanceID-workerNumber-diag.txt. Use a text editor to view the diagnostics file.

Effective October 2, 2025, CloudHub Diagnostics includes the Diagnostic Information Analysis File (DIAF).

The DIAF is a structured, standardized plain-text file. It centralizes diagnostic data and organizes it for improved automated and manual analysis. The DIAF captures the state of events, operations, and critical application data. See Mule Troubleshooting Plugin.

This capability is available for applications running on these Mule versions:

4.6.23 and later 4.6.x versions
4.9.10 and later 4.9.x versions
4.10.x and later

CloudHub downloads the diagnostic output, including the DIAF, to a .zip file.

To download diagnostics:

In the Deployments section, select the date and worker for which you want to download diagnostics.
Click the download icon for the worker and select Diagnostics.

You can also use the following URL to download a diagnostics file directly:

api/v2/applications/appName/instances/instanceId/diagnostics

Analyze with Einstein

Use the MuleSoft diagnostics agent to troubleshoot your Mule applications deployed to CloudHub. This feature leverages Einstein generative AI to automate diagnostics collection and provide intelligent, actionable insights.

Before You Begin

Before analyzing MuleSoft diagnostics with Einstein:

Connect your MuleSoft organization to a Salesforce account.
Enable Agentforce for your organization. See Enable Agentforce for Your Anypoint Platform Organization.
Enable Einstein entitlement for your Anypoint Platform organization. See Enable Einstein Entitlement and Routing in Anypoint Platform.
Verify that you have either the Mule Developer Generative AI User or Organization Administrator role.
Update your Mule runtime to 4.6.23 LTS, 4.9.10 LTS, 4.10 Edge, or later.
Verify that your Mule application is running.

Run and Download the Einstein Analysis

To run and download the Einstein diagnostics:

From Anypoint Platform, select Runtime Manager > Applications.
Select the app name.
In the navigation menu, select Logs.
In the Deployments section, select the date and worker for which you want to run the analysis.
Click the download icon for the worker and select Analyze with Einstein.
After the process completes, click the download icon to download an .html file containing the analysis.

The resulting analysis identifies root causes and recommends actions based on the DIAF.

Considerations and Limitations

The MuleSoft diagnostics agent uses Einstein generative AI. Limits for running analyses apply per application and per organization:

10 analyses per application, per hour
50 analyses per organization, per hour
50 analyses per application, per day
200 analyses per organization, per day