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Configure Notifications for Alerts

Send API Manager alerts from Anypoint Platform directly to Slack channels and email. Configure alerts in the enhanced experience so teams can see notifications where they work and jump directly into Portfolio or Observability to respond.

Before You Begin

Before getting started, make sure you have:

  • An Anypoint Platform account

  • Access to the enhanced experience at omni.mulesoft.com

  • Any of these permissions to view alerts:

    • API Manager: View API Alerts

  • Any of these permissions to manage alerts:

    • API Manager: Manage API Alerts

    For more information, see Enhanced Experience Permissions.

  • The MuleSoft Slack app installed in your workspace (see Integrate the Enhanced Experience with Slack for installation steps)

View and Manage Alerts

The enhanced experience provides a unified view of all your alerts:

  1. Navigate to the Notifications tab in the enhanced experience.

  2. View all alerts for APIs, MCPs, Agents, and LLMs in one place.

  3. Filter alerts by:

    • Alert type (request count, response time, response codes, and policy violation)

    • Severity level (critical, warning, informational)

    • Delivery channel (Slack, email, both)

Create an Alert

To create an alert:

  1. Navigate to the Notifications page in the enhanced experience at omni.mulesoft.com.

  2. Click Create Alert.

Select Alert Target

  1. Select your Environment from the dropdown.

  2. Choose a Service Type:

    • API

    • LLM

    • MCP

    • Agent

  3. In the Target Service field, search for and select the specific service to monitor.

  4. If available for your service type, select an API instance from the dropdown.

Specify Alert Configuration

  1. Select an Alert Metric from the dropdown (Request Count, Response Time, Response Code, or Policy Violation).

  2. Configure the alert condition:

    • Choose a comparison operator (such as > for greater than).

    • Enter the threshold value.

    • Select the time window ( 5 min, 10 min, 15 min, 20 min).

      The alert triggers when the metric satisfies the comparison for the selected duration.

Set Alert Delivery

  1. Select a Severity level:

    • Critical

    • Warning

    • Info

  2. Enter an Alert Name (minimum 4 characters).

    This name appears in the notification list and email subjects.

  3. Configure Delivery Channels:

    • Toggle Email on or off to send alerts to email addresses.

    • Toggle Slack on or off to send alerts to Slack if enabled.

  4. If Slack is enabled, select your delivery destination:

    • Choose a Slack channel from your workspace.

    • Or select a direct message recipient.

  5. Click Create Alert to save.

Edit an Existing Alert

To modify an existing alert:

  1. Navigate to the Notifications page in the enhanced experience.

  2. Locate the alert you want to modify.

  3. Click to edit the alert.

  4. Update any section as needed:

    • Select Alert Target: Change the environment, service type, target service, or API instance.

    • Specify Alert Configuration: Modify the metric, condition, threshold, or time window.

    • Set Alert Delivery: Change severity, alert name, or delivery channels (Email, Slack).

  5. Save your changes.

How Alerts Appear in Slack

When an alert triggers, your team receives a notification directly in the configured Slack channel or DM:

  • Alerts display key information about the condition that triggered them

  • Teams can see and respond to alerts where they already collaborate

  • Alerts include context to help with triage and decision-making

  • No need to check email inboxes or switch to the platform console

Alert Severity and Routing

Map alerts to appropriate channels based on severity to reduce noise:

  • Critical alerts: Route to high-priority channels monitored by on-call teams

  • Warning alerts: Send to team channels for awareness and investigation

  • Informational alerts: Deliver to lower-traffic channels or aggregated reporting channels

This routing strategy ensures teams see the most important signals first without alert fatigue.

See Also