Troubleshooting Usage Reports

Verify that you have the Usage Viewer permission assigned at the root organization level.

If you don’t have the Usage Viewer permission assigned to you, contact the Anypoint Platform organization administrator.

If a supported product isn’t listed when you open the product list, click Switch View.

For more information about product availability by view, see available products.

If you don’t see any data for Runtime Fabric apps, ensure that:

If you’re still missing Runtime Fabric apps in your usage reports, contact your account executive to request a report of apps that are not upgraded and what actions you need to take to update them.

If the date picker doesn’t show a month or day, data is unavailable for the selected period.

If you select a product and daily or monthly report in new usage reports, and the report returns a No Data message, no data is available for the selected period.

This means that there is no data available for the selected day or month.

If, after selecting a month in legacy usage reports, the report returns No report available for this time period, no data is available for the selected month.

This means there is no data available for the selected month.

If a deployed Mule app isn’t listed in the Mule Runtime usage report, make sure you’re using a supported version of Mule runtime. For more information, see supported runtime versions.

Redeploy your Mule apps with a supported Mule runtime version, either manually or during a monthly patching cycle.