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ServiceNow Connector Release Notes - Mule 3

5.5.1

June 7, 2022

Compatibility

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, London, New York

Fixed Issues

  • Fixed reported security vulnerabilities by upgrading the following libraries:

    • GSON library com.google.code.gson:gson:2.3 to com.google.code.gson:gson:2.8.9

    • Apache HttpClient library org.apache.httpcomponents:httpclient:4.5.10 to org.apache.httpcomponents:httpclient:4.5.13

    • Apache Commons Codec library commons-codec:commons-codec:1.13 to commons-codec:commons-codec:1.14

5.5.0

October 31, 2019

Compatibility

The ServiceNow connector 5.5.0 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, Istanbul, London, New York

Features

  • Added support for ServiceNow London version.

  • Added support for ServiceNow New York version.

Fixed Issues

  • None.

Known Issues

  • None.

5.4.1

February 20, 2018

This release provides a bug fix and no new features.

Compatibility

The ServiceNow connector 5.4.1 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, and Istanbul

Fixed Issues

  • Fixed a bug where you were not able to select a custom table within the type combo to insert an operation in the connector.

Known Issues

None.

5.4.0

April 28, 2017

Starting with v5.4.0 ServiceNow (Istanbul) version is supported.

Compatibility

The ServiceNow connector 5.4.0 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, Geneva, Helsinki, and Istanbul

Features

  • Added support for ServiceNow Istanbul version

  • Added support for NTML Proxy Authentication

5.3.0

September 13, 2016

Starting with v5.3.0 database view operations are supported. The views are considered virtual tables which holds the join query for your defined database view tables, therefore all the standard operations are allowed.

Compatibility

The ServiceNow connector 5.3.0 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, Geneva, and Helsinki

Features

  • Added support for ServiceNow Helsinki version

  • Added support for database view operations

5.2.1

March 10, 2016

The ServiceNow Connector facilitates connections between Mule integration and ServiceNow applications. The ServiceNow Connector v5.2.1 allows you to perform seven standard operations (insert, update, get, getKeys, getRecords, deleteMultiple, deleteRecord) on the standard as well as the custom ServiceNow tables, along with any operations available through the installed plugins.

Compatibility

The ServiceNow connector 5.2.1 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji, and Geneva

Features

  • Added support for ServiceNow Geneva version

  • Added support for proxy configuration, security configuration and authentication via custom HTTP Request Configuration.

Fixed Issues

  • Fixed a bug where the connector was ignoring the proxy configuration while fetching metadata.

  • Previously the username and password in the advanced configuration panel had to be entered twice, one in General panel and another in HTTP Request Config’s Authentication tab. This creates confusion. This is now fixed to accept username and password only in the Authentication tab.

Known Issues

Any change in the Global Configuration settings of the connector requires you to refresh the metadata cache in Studio.

5.0.0

July 16, 2015

The ServiceNow Connector facilitates connections between Mule integration and ServiceNow applications. The ServiceNow Connector v5.0 allows you to perform seven standard operations (insert, update, get, getKeys, getRecords, deleteMultiple, deleteRecord) on the standard as well as the custom ServiceNow tables, along with any operations available through the installed plugins.

With the release of version 5.0, the ServiceNow Connector was upgraded from Standard to Select tier.

Compatibility

The ServiceNow connector 5.0 is compatible with:

Application/Service Version

Mule

3.7.0 and later

ServiceNow

Eureka, Fuji

Features

  • Added support for all the standard tables and entities in ServiceNow

  • Added support for all the custom tables available in a ServiceNow instance

  • Added support for all the custom fields in standard as well as custom tables in a ServiceNow instance.

  • Added Support for all the standard operations available in a ServiceNow:

    • insert

    • update

    • get

    • getKeys

    • getRecords

    • delete

    • deleteMultiple

  • Added support for the following operations available in the ServiceNow instances through installed plugins:

    • insertMultiple

    • aggregate

Fixed Issues

None.

Known Issues

Any change in the Global Configuration settings of the connector requires you to refresh the metadata cache in Studio.

4.0.1

July 28, 2015

Guide: ServiceNow Connector and Older

Compatibility

The ServiceNow connector 4.0.1 is compatible with the following applications:

Application/Service Version

Mule

3.5.1 and later

ServiceNow

Eureka Patch 3 Hotfix 1

ServiceNow connector version 4.0.1 is not compatible with ServiceNow connector versions released prior to Eureka.

Features

No new features have been added to the connector.

Fixed Issues

  • Fixed an issue where BigInteger type of fields are not automatically converted from the payload from any other type when using Data Mapper

4.0.0

October 13, 2014

Compatibility

Anypoint Connector for ServiceNow v4.0 is compatible with the following:

Software Version

Mule

3.5.1 and later

Anypoint Studio

October 2014 and later

ServiceNow

Eureka Patch 3 Hotfix 1

ServiceNow connector is not compatible with ServiceNow versions released prior to Eureka.

Prerequisites

For ServiceNow connector v4.0 to function properly, the namespace for locally declared elements must be qualified by the target namespace. Make the following change in your ServiceNow instance to do so:

  1. Go to System Properties > Web Services.

  2. Click Properties.

  3. De-select the YES|NO box for the elementFormDefault property as shown below.

The elementFormDefault property unselected

Note that the box is selected by default, setting the elementFormDefault property to true. By de-selecting the box, we set the property to false thereby specifying that locally declared elements must be qualified by the target namespace.

Features and Functionality

Release 4.0 upgrades the ServiceNow connector to support the Eureka version of ServiceNow.

With this release, the following four tables, which were a part of Asset Management module, are available under Inventory Management:

Table Database Table Name

Stockroom

ALM_STOCKROOM

Stockroom Type

ALM_STOCKROOM_TYPE

Transfer Order

ALM_TRANSFER_ORDER

Transfer Order Line

ALM_TRANSFER_ORDER_LINE

Known Issues

Issue Description

Functional test cases returning an error for three tables

For the following tables:

Display Table Name Database Table Name

Asset Entitlement

ALM_ENTITLEMENT_ASSET

License Entitlement

ALM_ENTITLEMENT

User Entitlement

ALM_ENTITLEMENT_USER

Functional test cases return the following error:

"Operation against file 'alm_entitlement' was aborted by Business Rule 'Ensure Entitlements do not exceed rights^dab4b33b2bb92900c173448405da153e'. Business Rule Stack:Ensure Entitlements do not exceed rights"

Functional test cases not developed for a table

There are no functional test cases for the Asset Management > Default Stockroom (ALM_USER_STOCKROOM) table.

3.0.0

August 14, 2014

Compatibility

This release of Anypoint Connector for ServiceNow is compatible with the following versions:

Software Version

Mule

3.5.1 and later

Anypoint Studio

July 2014 and later

ServiceNow

Calgary

Features and Functionality

ServiceNow connector now supports connectivity to the following ServiceNow tables:

Module Table Database Table Name

Asset Management

  • Asset

  • Asset Entitlement

  • Consumable

  • Default Stockroom

  • Hardware

  • License Entitlement

  • Software License

  • Stockroom

  • Stockroom Model

  • Stockroom Type

  • Transfer Order

  • Transfer Order Line

  • User Entitlement

  • ALM_ASSET

  • ALM_ENTITLEMENT_ASSET

  • ALM_CONSUMABLE

  • ALM_USER_STOCKROOM

  • ALM_HARDWARE

  • ALM_ENTITLEMENT

  • ALM_LICENSE

  • ALM_STOCKROOM

  • ALM_M2M_STOCKROOM_MODEL

  • ALM_STOCKROOM_TYPE

  • ALM_TRANSFER_ORDER

  • ALM_TRANSFER_ORDER_LINE

  • ALM_ENTITLEMENT_USER

Problem Management

  • Problem

  • PROBLEM

Change Management

  • Blackout Schedule

  • Change Phase

  • Change Request

  • Change Request Imac

  • Change Task

  • Maintenance Schedule

  • Risk Conditions

  • CMN_SCHEDULE_BLACKOUT

  • CHANGE_PHASE

  • CHANGE_REQUEST

  • CHANGE_REQUEST_IMAC

  • CHANGE_TASK

  • CMN_SCHEDULE_MAINTENANCE

  • RISK_CONDITIONS

Product Catalog

  • Product Model

  • All Models

  • Application Models

  • Consumable Models

  • Hardware Models

    • Software Models

  • Catalog Definition

  • Hardware and Software Items

  • Vendor Items

  • CMDB_MODEL

  • CMDB_APPLICATION_PRODUCT_MODEL

  • CMDB_CONSUMABLE_PRODUCT_MODEL

  • CMDB_HARDWARE_PRODUCT_MODEL

  • CMDB_SOFTWARE_PRODUCT_MODEL

  • PC_PRODUCT_CAT_ITEM

  • PC_VENDOR_CAT_ITEM

Contract Management

  • Contract

  • Lease

  • Adobe Software License

  • Generic Software License

  • Microsoft Software License

  • Service Contract

  • Software License

  • Symantec Software License

  • Warranty

  • AST_CONTRACT

  • AST_LEASE

  • AST_LICENSE_ADOBE

  • AST_LICENSE_GENERIC

  • AST_LICENSE_MSFT

  • AST_SERVICE

  • AST_SOFTWARE_LICENSE

  • AST_LICENSE_SYMANTEC

  • AST_WARRANTY

User Management

  • User

  • User Role

  • SYS_USER

  • SYS_USER_HAS_ROLE

Ticket

  • Ticket

  • TICKET

Service Catalog

  • Request

  • Requested Item

  • SC_REQUEST

  • SC_REQ_ITEM

Incident

  • Incident

  • INCIDENT

Organization Management

  • Department

  • Vendors

  • CMN_DEPARTMENT

  • CORE_COMPANY

Fixed Issues

There are no bug fixes in this release.

Known Issues

  • For the following tables:

    Display Table Name Database Table Name

    Asset Entitlement

    ALM_ENTITLEMENT_ASSET

    License Entitlement

    ALM_ENTITLEMENT

    User Entitlement

    ALM_ENTITLEMENT_USER

    Functional test cases return the following error: Operation against file 'alm_entitlement' was aborted by Business Rule 'Ensure Entitlements do not exceed rights^dab4b33b2bb92900c173448405da153e'. Business Rule Stack:Ensure Entitlements do not exceed rights. (CLDCONNECT-1935)

  • There are no functional test cases for the Asset Management > Default Stockroom (ALM_USER_STOCKROOM) table. (CLDCONNECT-1965)

2.0

May 16, 2014

Compatibility

The latest version of the Anypoint Connector for ServiceNow is compatible with the following versions of Mule and ServiceNow respectively.

Application/Service Version

Mule

3.5.0 and later

Anypoint Studio

May 2014 and later

ServiceNow

Calgary

New Features and Functionality

The ServiceNow connector now supports connectivity to four new standard ServiceNow tables that allow you to address the common integration use cases involved in employee on-boarding and off-boarding.

New Tables

The list below shows ServiceNow tables that are supported in this release:

  • Departments

  • Requests

  • Request Items

  • Tickets

Supported Operations

The ServiceNow Connector 2.0 allows you to perform the following actions on all of the supported ServiceNow tables:

  • Insert

  • Delete

  • Delete Multiple

  • Update

  • Get

  • Get Keys

  • Get Record

See Also