Configuring Agent Operations for Agentforce Connector

Configure the Start Agent Conversation Operation

The Start agent conversation operation establishes the connection between the app and the agent. This is the first step to enable an external application to interact with the AI agent.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Agent list
  
  Select the agent to invoke. The list shows only agents that are currently active in the org. The connector filters out any agents that aren’t in the active state.

Output

The operation returns a session ID for the interaction between the app and the agent. The session ID is used as an input for the Continue agent conversation operation.

Configure the Continue Agent Conversation Operation

The Continue agent conversation operation enables the surfacing of the message from the MuleSoft application to the agent. The agent maintains the context of the conversation and provides a relevant response (or actions) according to the user’s input.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Message
  
  Enter plain text instructions to help the agent make decisions for different use cases.
- Session ID
  
  Enter the session ID that was returned with the Start agent conversation operation. This is required to send the prompt defined in the Message field to the agent.

Configure the End Agent Conversation Operation

Use the End agent conversation operation to close the session after the agent responds.

Sessions are closed automatically after three days of inactivity.

Select the operation on the Anypoint Code Builder or Studio canvas.
In the General properties tab for the operation, enter these values:
- Display Name
  
  Display name for the operation.
- Connector Configuration
  
  Select the associated configuration for the connector.
- Session ID
  
  Enter the session ID that was returned with the Start agent conversation operation.