ServiceNow Connector 6.11 - Mule 4

Anypoint Connector for ServiceNow (ServiceNow Connector) provides connections between Mule runtime engine (Mule) and ServiceNow apps. Use the ServiceNow operations with the custom ServiceNow tables, along with any operations available through the installed plugins.

For compatibility information and fixed issues, see the ServiceNow Connector Release Notes.

Before You Begin

To use this connector, you must be familiar with:

  • Anypoint Connectors

  • Mule runtime engine (Mule)

  • Elements in a Mule flow and global elements

  • How to create a Mule app using Design Center or Anypoint Studio

Before creating an app, you must have access to the ServiceNow target resource and Anypoint Platform.

Common Use Cases For the Connector

ServiceNow Connector enables organizations to fully integrate business processes across HR, legal, procurement, operations, marketing, and facilities departments. Creating connectivity within and outside of the enterprise is quick and simple with the integration of over 120 Anypoint Connectors.

Use ServiceNow Connector to create instant API connectivity with the ServiceNow API, and quickly and easily interface with ServiceNow from within Anypoint Platform.

For examples, see example use cases, which include getting a ServiceNow incident record.


Connection Types

The following authentication types are supported:

  • Basic

  • OAuth 2.0 Authorization Code


  • OAuth 2.0 Authorization Code authentication works only with the following versions of Mule:

    • 4.1.5

    • 4.2.1 and later

  • Metadata does not work with OAuth 2.0 Authorization Code authentication.

Next Step

After you complete the prerequisites and experiment with templates and examples, you are ready to create an app with Anypoint Studio.

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