ServiceNow Connector 6.13 - Mule 4
Anypoint Connector for ServiceNow (ServiceNow Connector) provides connections between Mule runtime engine (Mule) and ServiceNow apps. Use the ServiceNow operations with the custom ServiceNow tables, along with any operations available through the installed plugins.
For compatibility information and fixed issues, see the ServiceNow Connector Release Notes.
Before You Begin
To use this connector, you must be familiar with:
Mule runtime engine (Mule)
Elements in a Mule flow and global elements
How to create a Mule app using Design Center or Anypoint Studio
Before creating an app, you must have access to the ServiceNow target resource and Anypoint Platform.
Common Use Cases for the Connector
Common use cases for ServiceNow Connector include:
IT Service Management (ITSM)
Sync ServiceNow data and extend IT service management (ITSM) capabilities to SaaS and on-premises applications, such as Salesforce, SAP, Workday, and Microsoft Dynamics 365, to help with data migration and replication, application integration, and consolidation. For example, you can bidirectionally sync workers data between Workday and ServiceNow or aggregate employees from Workday and users from ServiceNow into a CSV file.
Integrated Business Processes
Fully integrate business processes across HR, legal, procurement, operations, marketing, and facilities departments.
Record Creation and Retrieval
Transform enterprise IT by automating and managing IT service relationships to create a single system of records that you can retrieve.
For examples of these use cases, refer to ServiceNow Connector Examples.
New users, read:
Using Anypoint Studio to Configure the Connector to create your Mule app
Advanced users, read:
Examples, which provides one or more use cases for the connector
Use Exchange Templates and Examples
Anypoint Exchange provides templates you can use as a starting point for your app, as well as examples that illustrate a complete solution.
After you complete the prerequisites and experiment with templates and examples, you are ready to create an app with Anypoint Studio.