Zendesk Connector 1.1 - Mule 4
Anypoint Connector for Zendesk enables you to connect to the Zendesk Support API.
For information about compatibility and fixed issues, see the Zendesk Connector Release Notes.
Before You Begin
To use this connector, you must be familiar with:
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The Zendesk Connector’s API
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Anypoint Connectors
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Mule runtime engine (Mule)
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Elements and global elements in a Mule flow
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How to create a Mule app using Anypoint Studio
Before creating an app, you must have access to:
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The Zendesk target resource
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Anypoint Platform
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Anypoint Studio version 4.2.1 or later
Common Use Cases For the Connector
Common use cases for Zendesk Connector include the following:
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Integrating Salesforce with Zendesk to automate actions
For example:
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Keep your organization data in Zendesk in sync with your account data in Salesforce, and avoid deduplication on either side.
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Sync data between your case data in Salesforce with your ticket data in Zendesk.
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Sync contact data in Salesforce with your user data in Zendesk. When a new user is created or updated in Zendesk, a corresponding record is created or updated in Salesforce.
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Communicating with Slack
Send case data from Zendesk as a message in Slack to drive effective collaboration and resolution.
Authentication Types
Zendesk connections can use the following authentication types:
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Basic authentication
Uses an email address and password for authentication
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API token
Uses your email address with an API token for authentication
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OAuth2
Delegates user authentication to the service hosting the user account