Zendesk Connector 1.0 - Mule 4

Support Category: Select

Anypoint Connector for Zendesk enables you to connect to the Zendesk Support API.

For information about compatibility and fixed issues, see the Zendesk Connector Release Notes.

Prerequisites

To use this connector, you must be familiar with:

  • The Zendesk Connector’s API

  • Anypoint Connectors

  • Mule runtime engine (Mule)

  • Elements and global elements in a Mule flow

  • How to create a Mule app using Anypoint Studio

Before creating an app, you must have access to:

  • The Zendesk target resource

  • Anypoint Platform

  • Anypoint Studio version 4.2.1 or later

Common Use Cases For the Connector

Common use cases for Zendesk Connector include the following:

  • Integrating Salesforce with Zendesk to automate actions

    For example:

    • Keep your organization data in Zendesk in sync with your account data in Salesforce, and avoid deduplication on either side.

    • Sync data between your case data in Salesforce with your ticket data in Zendesk.

    • Sync contact data in Salesforce with your user data in Zendesk. When a new user is created or updated in Zendesk, a corresponding record is created or updated in Salesforce.

  • Communicating with Slack

    Send case data from Zendesk as a message in Slack to drive effective collaboration and resolution.

Authentication Types

Zendesk connections can use the following authentication types:

  • Basic authentication

    Uses an email address and password for authentication

  • API token

    Uses your email address with an API token for authentication

  • OAuth2

    Delegates user authentication to the service hosting the user account