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Troubleshoot Visualizer

If you encounter an error or issue while using Visualizer, you can try these solutions.

Why are no applications loading?

Error Message Cause Solution

You don’t have access to any ${environment_type} environments. You can request access from your org admin.

Either the organization or business group does not have the specified environment configured, or you do not have the necessary permissions.

Learn more about role permissions or request the Runtime Manager CloudHub Network Viewer permission from your org administrator.

There are no services to show in the selected environments. You may need to update your applications' runtime versions so they can appear in the Visualizer.

Visualizer currently supports only applications deployed to CloudHub and standalone Mule runtime engines (Mule) with specific runtimes.

If you know that you have applications deployed in a supported environment, but are not seeing them on the Visualizer canvas, you may need to update your applications to use the supported Mule version. View a list of supported Mule runtime engines.

Apps aren’t appearing (and you aren’t getting a specific error message).

Visualizer only supports specific Mule versions (runtimes).

If you are not seeing some of your applications on the Visualizer canvas or in the services list, check your filters. If the filters are not the issue, you may need to update your applications to use a different Mule version if you want them to appear. View a list of supported Mule versions. If you have upgraded to a Mule version 4 released after March 22, 2019, or Mule version 3.9 released after April 5, 2019, you must enable monitoring before the applications and metrics will appear.

Why can’t I see metrics for my applications?

Error Message Cause Solution

You cannot view metrics because you do not have Anypoint Monitoring for this account. Learn more

While all users have free access to Anypoint Visualizer and Anypoint Monitoring, your account must first be enabled.

File a support ticket or contact your Customer Success representative and ask for your account to be enabled.

Metrics aren’t available for this app. You may need to update its runtime version.

The application is not using a Mule version that supports Anypoint Monitoring metrics.

For CloudHub applications, you must use an -AM Mule to support Anypoint Monitoring, or upgrade to a Mule 4 version available after March 22, 2019, or Mule 3.9 version available after April 5, 2019, and then enable the Monitoring agent. View a list of supported Mule versions.

I seem to have permissions issues

Error Message Cause Solution

You don’t have permissions to edit this node. Learn more.

You need to have the Visualizer Editor permission to edit in Visualizer.

Learn more about the different permissions in Visualizer and how to configure custom roles.

Metrics are hidden for this app because you don’t have the Runtime Manager "Read Application" permission for its environment. Learn more.

You have selected an application that belongs to an environment for which you do not have the Read Application permission. The node is showing only because it is a dependency of another node.

Learn more about configuring permissions.

You cannot customize this service because you don’t have the Runtime Manager "Read Application" permission for its environment.

The node you selected belongs to an environment for which you do not have the Read Application permission. This node is displayed only because it is a dependency of another node.

Learn more about configuring permissions.