Zendesk Connector Reference
Zendesk is a help desk management solution providing tools for customer service.
Connections
To connect to a system, whether it is a source of data or the target where you are sending data, you must create a connection with that system’s required credentials. You typically connect to different systems within a flow and can reuse each connection every time you need to connect.
This system requires the following credential information for its connections:
- Connection Name
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Enter a connection name that will help you remember the details of this connection. You can reuse connections multiple times in a single flow, and in more than one flow, and the credentials are hidden after you create the connection. Therefore, it’s helpful to provide a name that easily identifies this connection from others.
Only you can see the connection. Other users in your Composer app must create their own connections.
- Username
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The OAuth username that you use to log in to Zendesk.
- Password
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The OAuth password that you use to log in to Zendesk.
Triggers
Each flow starts with a scheduler that specifies a time span for how frequently the flow starts or with a trigger that you define, such as "each time a new record is created." Triggers provide multiple options related to the data in your system.
Triggers execute every ten minutes.
This system provides the following trigger options:
- New/updated ticket
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Checks for a new or updated ticket.
- New/updated organization
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Fires when a new organization is created or an existing organization is updated in Zendesk.
- New/updated user
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Fires when a new user is created or an existing user is updated in Zendesk.
Actions
After you connect to a system and define the trigger or configure a scheduler, you define the actions that the flow performs, such as copying a record from Workday to Salesforce. The actions you can perform depend on which system you are connected to.
This system provides the following actions:
- Create a ticket
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Creates a new ticket. Provide values for the following fields:
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Subject
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Comment
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- Update a ticket
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Updates an existing ticket. Provide values for the following fields:
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Ticket ID
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Description
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- Search tickets
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Searches for a ticket based on specified criteria.
- Create or update an organization
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Creates a new organization or updates an existing organization.
- Create or update a user
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Creates a new user or updates an existing user. Provide a value for the following fields:
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ID type
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Name
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- Search organizations
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Searches for organizations based on specified criteria and returns a list of organizations matching those criteria.
- Search users
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Searches for users based on specified criteria and returns a list of organizations matching those criteria.