Zendesk Connector Reference

Zendesk is a help desk management solution providing tools for customer service.

Connections

To connect to a system, whether it is a source of data or the target where you are sending data, you must create a connection with that system’s required credentials. You typically connect to different systems within a flow and can reuse each connection every time you need to connect.

This system requires the following credential information for its connections:

Connection Name

Enter a connection name that will help you remember the details of this connection. You can reuse connections multiple times in a single flow, and in more than one flow, and the credentials are hidden after you create the connection. Therefore, it’s helpful to provide a name that easily identifies this connection from others.

Only you can see the connection. Other users in your Composer app must create their own connections.

Username

The OAuth username that you use to log in to Zendesk.

Password

The OAuth password that you use to log in to Zendesk.

Triggers

Each flow starts with a scheduler that specifies a time span for how frequently the flow starts or with a trigger that you define, such as "each time a new record is created." Triggers provide multiple options related to the data in your system.

Triggers execute every ten minutes.

This system provides the following trigger options:

New/updated ticket

Checks for a new or updated ticket.

New/updated organization

Fires when a new organization is created or an existing organization is updated in Zendesk.

New/updated user

Fires when a new user is created or an existing user is updated in Zendesk.

Actions

After you connect to a system and define the trigger or configure a scheduler, you define the actions that the flow performs, such as copying a record from Workday to Salesforce. The actions you can perform depend on which system you are connected to.

This system provides the following actions:

Create a ticket

Creates a new ticket. Provide values for the following fields:

  • Subject

  • Comment

Update a ticket

Updates an existing ticket. Provide values for the following fields:

  • Ticket ID

  • Description

Search tickets

Searches for a ticket based on specified criteria.

Create or update an organization

Creates a new organization or updates an existing organization.

Create or update a user

Creates a new user or updates an existing user. Provide a value for the following fields:

  • ID type

  • Name

Search organizations

Searches for organizations based on specified criteria and returns a list of organizations matching those criteria.

Search users

Searches for users based on specified criteria and returns a list of organizations matching those criteria.

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