Managing your Anypoint Platform Account

Create an Anypoint Platform Account

If you already have a Mule Community account you can use that account to access Anypoint Platform.

Go to the signup page.

A form appears, where you can provide your contact information and create a user name and password.
Enter the following:
- Username - Must be at least three characters and can contain only the following:
  - Alphanumeric characters
  - Dashes
  - Underscores
- Password - Must be between 8 and 64 characters in length with at least one uppercase letter, one lowercase letter, and one number. Your password can contain only the following:
  - Upper and lower case characters
  - Numbers
  - Non-alphanumeric symbols
- Company - Must be at least two characters in length.
  If you were invited to join an existing organization, the company name is already set.
  
  Anypoint Platform creates a new root organization using the company name you entered and makes you the administrator of that organization. An Anypoint Platform account can be associated with only one organization.
- Click the terms of service link to read the Anypoint Platform Trial License agreement, then check the box to agree to the terms of service.
Click the I’m not a Robot Captcha’s checkmark and wait for validation.

You might be prompted to perform a small test before proceeding.

Google’s reCaptcha verification service auto-detects your browser’s language.
Click Accept and create account.

Join an Existing Organization

If there is an existing Anypoint Platform organization that you want to join, ask the organization administrator for an invitation. When the administrator responds with an email invitation, you must click the included link within one week.

Click the link you received in the Anypoint invitation email.
You must use the email address to which the invitation email was sent to sign up for an account with that organization. The Anypoint Platform signup screen appears.
Enter the following information in the form:
- Full name - First and last name.
- Email - If your email address is associated with more than one Anypoint Platform account, after clicking the link in the invitation choose one of the following:
  - Use an Existing Account
  - Create a New Account Within an Existing Organization
- Phone number - Phone number with area code.
- Username - You can use the same email address for multiple Anypoint Platform accounts, but each account needs a unique username. This enables you to manage all of your Anypoint Platform accounts under a single email address.
  Your username must be at least three characters and contain only the following:
  - Alphanumeric characters
  - Dashes
  - Underscores
- Password - Must be between 8 and 64 characters in length with at least one uppercase letter, one lowercase letter, and one number. Your password can contain only the following:
  - Upper and lower case characters
  - Numbers
  - Non-alphanumeric symbols
Agree to the terms of service and privacy policy, then click Accept and create account in <org>.

Use an Existing Account

You can use an existing account to join an existing organization once you receive an invitation. For example, assume that you are invited to join the MuleSoft Organization, and that you have three different Anypoint Platform accounts:

Member: An account not associated with any organization.
Admin: An account with the organization administrator role associated to a different organization.
Owner: An organization owner account for a different organization.

After clicking the link in the invitation, you have one week to choose the account to use to join the organization.

If the account you want to use is already associated with another root organization, an exclamation mark is displayed next to it. This means that additional steps are needed before migrating the account to a new organization.

Create a New Account Within an Existing Organization

You can create a new account within an existing organization only if you receive an email invitation with a link to join the organization. The link expires in one week.

Click the link in the invitation email.
Click the Sign Up button.
A sign up window is displayed.
Enter the following information in the form:
- Full name - First and last name.
- Email - If your email address is associated with more than one Anypoint Platform account, after clicking the link in the invitation choose one of the following:
  - Use an Existing Account
  - Create a New Account Within an Existing Organization
- Phone number - Phone number with area code.
- Username - You can use the same email address for multiple Anypoint Platform accounts, but each account needs a unique username. This enables you to manage all of your Anypoint Platform accounts under a single email address.
  Your username must be at least three characters and contain only the following:
  - Alphanumeric characters
  - Dashes
  - Underscores
- Password - Must be between 8 and 64 characters in length with at least one uppercase letter, one lowercase letter, and one number. Your password can contain only the following:
  - Upper and lower case characters
  - Numbers
  - Non-alphanumeric symbols
Agree to the terms of service and privacy policy, then click Accept and create account in <org>.

You cannot create a new account within an existing organization without an email invitation.

Navigate to the Anypoint Platform signin screen.
Enter your username and password.
Click Sign in.

If you try to sign in and Anypoint Platform rejects your valid credentials, your organization might use an external identity provider to initiate the sign-in process. Either navigate to your external identity provider’s interface to sign in, or enter your organization’s domain name before reentering your credentials.

Sign in to Anypoint Platform Using Single Sign-on

If your organization uses Single Sign-on, you must provide your organization’s domain name as part of the sign-in process.

Navigate to the Anypoint Platform signin screen.
Click Use custom domain.
Enter your organization’s domain name.

+ If you do not know your organization’s domain name, a member of your organization can provide the organization domain name, which is accessible in their user profile.
Click Continue. You are redirected to your identity provider.

Allowlist URLs to Sign in to and Use Anypoint Platform

If you use a restricted environment, such as a virtual machine, or have proxy requirements preventing you from logging in to Anypoint Platform, add the following URLs to your allowlists. This ensures your sessions are not blocked or interrupted by your organization’s firewall or proxy.

https://*.mulesoft.com/*
https://*.salesforce.com/*
https://app.launchdarkly.com/*
https://clientstream.launchdarkly.com/*
https://www.gstatic.com/recaptcha/*
https://www.google.com/recaptcha/*

Use an Unassociated Account

When an organization administrator deletes an account from the organization, the deleted account is left unattached.

You can use an unattached account to join the MuleSoft organization with no further configurations needed.
Select the account, enter its corresponding password, and click Sign in.

Use an Administrator Account

If your account is an organization administrator for a different organization (or business group within that organization), your username is displayed with an exclamation mark next to it.

You can use this account to join MuleSoft, however all existing references from this account to the existing organization are lost.
After selecting this account and entering the password associated with it, you are asked to confirm your decision. If you proceed:

If there are other members in the business group you are leaving behind, the organization administrator of the parent organization is automatically assigned as organization administrator for the business group.
If there are no other members, the business group is deleted.

Account Associated as an Organization Owner

A common scenario, is to create an account and not associate it with any existing organization. This automatically assigns your account to a new organization and sets your account as an organization owner.

After selecting this account, entering its corresponding password, and clicking the Sign In button, if there are no other members in the organization you own: * You are presented with a warning that all associations to the existing organization will be lost. * The organization left behind is deleted.

However, if the organization your account owns has other members, Anypoint Platform won’t allow you to migrate to MuleSoft.

To free your account from the organization you own, open a support ticket at https://help.mulesoft.com. Provide the following information:

The userId and userName of another user within the organization you own to promote to owner.
The Organization Name and Organization Id of said organization.

After support confirms that the migration is done, you can use your account to join MuleSoft.

If you have a free trial account and want to migrate your user name to a new organization you need another organization administrator in your current organization to delete your organization owner account from the organization associated with your trial account.

Linking Your Anypoint Platform Profiles

When you sign in to Anypoint Platform for the first time using an external identity provider (IdP), Anypoint Platform locates potential user accounts that match the email address associated with your IdP profile. Your options for linking profiles vary based on whether the profiles use the Anypoint identity provider (IdP) or an external IdP that uses single sign-on (SSO). Anypoint Platform supports:

Linking an SSO signin to a local profile by using credentials (signin managed by Anypoint IdP)
Linking an SSO signin to another SSO signin that uses a different IdP to sign in
Linking an SSO signin to multiple other profiles that each use different IdPs to sign in

Anypoint Platform does not support linking multiple profiles that use the same IdP. The IdP must be an OpenID Connect (OIDC) provider. You can link up to 25 user profiles. This feature is available only if an organization administrator has enabled it.

Linking a New SSO Signin to Existing Profiles

When you attempt to sign in using SSO for the first time and there are additional user profiles that share the same email address but use different identity providers (IdPs) to sign in, you are prompted to link the profiles. You cannot link profiles that use the same IdP.

In the Anypoint Platform signin page, click Sign in with <your identity provider>.
If prompted, enter your credentials for your IdP.
If your SSO credentials share an email address with additional profiles in the same organization, you are prompted to select one of the profiles and sign in with those credentials to link your profiles.
In the Link your Account page, select the profile you want to link.
You can hover over each profile to see which identity provider it uses.
Click Link Accounts.
Enter your credentials for the profile you chose.

You can now view your linked profile in the Logged In Via section of your user profile.

Update User Information

Sign in to Anypoint Platform.
In the Anypoint Platform navigation bar, click the circle icon that contains the initials associated with your Anypoint Platform account.
In the drop-down, click Profile.

You can modify your contact information, change your password, and see a list of the permissions assigned to your account.

Manage Sensitive Account Information

For enhanced security, Access Management might prompt you to re-authenticate before you can modify your email address.

Access Management prompts you to reauthenticate under the following conditions:

If more than 30 minutes have elapsed since you entered your password, Access Management prompts you to reenter your password.
If you have multi-factor authentication (MFA) enabled and more than eight hours have elapsed since you entered your password and used MFA, Access Management prompts you to reenter your password and confirm the signin using MFA.

Each time you sign in or reauthenticate, the timer resets. If less than 30 minutes have elapsed since you signed in, Access Management does not prompt for your password again.

Connected apps and clients are exempt from reauthentication. If you have a script that makes an API call to change your email address, it might need to accommodate reauthentication.

Verify Your Email Address

As of October 10, 2022, non-SSO users must verify their Anypoint Platform email addresses. If you have not verified your email address, an email verification request prompt appears each time you sign in. You can verify your email using the signin prompt, or you can verify your email in your user profile. SSO users cannot verify their email addresses through Anypoint Platform and do not receive verification prompts.

Sign in to Anypoint Platform.
In the Anypoint Platform navigation bar, click the circle icon that contains the initials associated with your Anypoint Platform account.
In the drop-down, click Profile.
Click the Contact Info tab.
In the Email section, click Verify Email.
A window appears, prompting you to enter a verification code that you received at your Anypoint Platform account’s email address. The verification email may take a few minutes to arrive. If you do not see the email in your inbox after several minutes, check your Spam folder.
Enter the verification code.
Click Confirm.
Your email address is verified.

Change Your Account Email Address

You can change the email address that you use to sign in to your Anypoint Platform account.

SSO users cannot change their account email address through Anypoint Platform.

Sign in to Anypoint Platform.
In the Anypoint Platform navigation bar, click the circle icon that contains the initials associated with your Anypoint Platform account.
In the drop-down, click Profile.
Click the Contact Info tab.
In the Email row, click the pencil icon.
Enter your new email address.
Click Save Changes.
If you have been logged in to Anypoint Platform for more than 30 minutes, reenter your password to reauthenticate.
A window appears, prompting you to enter a verification code that you received at the new email address you entered.
Enter the verification code.
Click Confirm.
The email address you entered is now your primary email address for Anypoint Platform.

Reset Your Password

When you reset your password, your new password must be between 8 and 64 characters in length with at least one uppercase letter, one lowercase letter, and one number. Your password must contain only ASCII-standard characters. Additionally, you cannot reuse any of your previous three passwords.

Navigate to the Anypoint Platform signin screen.
Click the Forgot your username or password link.
In the Forgot your credentials form, enter your username.
A link to create a new password is emailed to you.
Click the reset password link in the email.
In the Reset your password form, enter a new password and click Reset Password.

Forgot User Name

Navigate to the Anypoint Platform sign screen.
Click the Forgot your username or password link.
In the Forgot your credentials form, enter the email address you used for your Anypoint Platform account, then click Request credentials.
You receive an email from Anypoint Platform with a list of user names associated with your email address.

Upgrade Your Account

To upgrade your Anypoint Platform trial account to an enterprise license, contact your account representative or the MuleSoft sales team.

Known Issue: Account Creation

When you attempt to create an account from an email invitation to join an organization, and you use a username that already exists (even in a different organization), an error appears, erroneously stating your credentials are invalid. This error occurs when a username already exists, even if it is under a different organization. If the username already belongs to you, you can move the username from your previous organization to the organization that sent you the email invitation.