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Managing your Anypoint Platform Account

Create an Anypoint Platform Account

If you already have a Mule Community account you can use that account to access Anypoint Platform.
  1. Go to the signup page.

    A form appears, where you can provide your contact information and create a user name and password.

  2. Enter the following:

    • Username - Must be at least three characters and can contain only the following:

      • Alphanumeric characters

      • Dashes

      • Underscores

    • Password - Must be at least six characters in length and can contain only the following:

      • Upper and lower case characters

      • Numbers

      • Non-alphanumeric symbols

    • Company - Can be any name unless you were invited to join an existing organization, in which case the company name is already set.

      Anypoint Platform creates a new master organization using the company name you entered and makes you the administrator of that organization. An Anypoint Platform account can be associated with only one organization.

    • Click the terms of service link to read the Anypoint Platform Trial License agreement, then check the box to agree to the terms of service.

  3. Click the I’m not a Robot Captcha’s checkmark and wait for validation.

    You might be prompted to perform a small test before proceeding.

    Google’s reCaptcha verification service auto-detects your browser’s language.

  4. Click Accept and create account.

Join an Existing Organization

If there is an existing Anypoint Platform organization that you want to join, ask the organization administrator for an invitation. When the administrator responds with an email invitation, you must click the included link within one week.

  1. Click the link you received in the Anypoint invitation email.
    You must use the email address to which the invitation email was sent to sign up for an account with that organization. The Anypoint Platform signup screen appears.

  2. Enter the following information in the form:

    • Full name - First and last name.

    • Email - If your email address is associated with more than one Anypoint Platform account, after clicking the link in the invitation choose one of the following:

    • Phone number - Phone number with area code.

    • Username - You can use the same email address for multiple Anypoint Platform accounts, but each account needs a unique username. This enables you to manage all of your Anypoint Platform accounts under a single email address.
      Your username must be at least three characters and contain only the following:

      • Alphanumeric characters

      • Dashes

      • Underscores

    • Password - Must be at least 6 characters in length and can contain only the following:

      • Upper and lower case characters

      • Numbers

      • Non-alphanumeric symbols

  3. Agree to the terms of service and privacy policy, then click Accept and create account in <org>.

Use an Existing Account

You can use an existing account to join an existing organization once you receive an invitation. For example, assume that you are invited to join the MuleSoft Organization, and that you have three different Anypoint Platform accounts:

  • Member: An account not associated with any organization.

  • Admin: An account with the organization administrator role associated to a different organization.

  • Owner: An organization owner account for a different organization.

After clicking the link in the invitation, you have one week to choose the account to use to join the organization.

If the account you want to use is already associated with another master organization, an exclamation mark is displayed next to it. This means that additional steps are needed before migrating the account to a new organization.

Create a New Account Within an Existing Organization

You can create a new account within an existing organization only if you receive an email invitation with a link to join the organization. The link expires in one week.

  1. Click the link in the invitation email.

  2. Click the Sign Up button.
    A sign up window is displayed.

  3. Enter the following information in the form:

    • Full name - First and last name.

    • Email - If your email address is associated with more than one Anypoint Platform account, after clicking the link in the invitation choose one of the following:

    • Phone number - Phone number with area code.

    • Username - You can use the same email address for multiple Anypoint Platform accounts, but each account needs a unique username. This enables you to manage all of your Anypoint Platform accounts under a single email address.
      Your username must be at least three characters and contain only the following:

      • Alphanumeric characters

      • Dashes

      • Underscores

    • Password - Must be at least 6 characters in length and can contain only the following:

      • Upper and lower case characters

      • Numbers

      • Non-alphanumeric symbols

  4. Agree to the terms of service and privacy policy, then click Accept and create account in <org>.

You cannot create a new account within an existing organization without an email invitation.

Use an Unassociated Account

When an organization administrator deletes an account from the organization, the deleted account is left unattached.

You can use an unattached account to join the MuleSoft organization with no further configurations needed.
Select the account, enter its corresponding password, and click Sign in.

Use an Administrator Account

If your account is an organization administrator for a different organization (or business group within that organization), your username is displayed with an exclamation mark next to it.

You can use this account to join MuleSoft, however all existing references from this account to the existing organization are lost.
After selecting this account and entering the password associated with it, you are asked to confirm your decision. If you proceed:

  • If there are other members in the business group you are leaving behind, the organization administrator of the parent organization is automatically assigned as organization administrator for the business group.

  • If there are no other members, the business group is deleted.

Account Associated as an Organization Owner

A common scenario, is to create an account and not associate it with any existing organization. This automatically assigns your account to a new organization and sets your account as an organization owner.

After selecting this account, entering its corresponding password, and clicking the Sign In button, if there are no other members in the organization you own: * You are presented with a warning that all associations to the existing organization will be lost. * The organization left behind is deleted.

However, if the organization your account owns has other members, Anypoint Platform won’t allow you to migrate to MuleSoft.

To free your account from the organization you own, open a support ticket at https://support.mulesoft.com. Provide the following information:

  • The userId and userName of another user within the organization you own to promote to owner.

  • The Organization Name and Organization Id of said organization.

After support confirms that the migration is done, you can use your account to join MuleSoft.

If you have a free trial account and want to migrate your user name to a new organization you need another organization administrator in your current organization to delete your organization owner account from the organization associated with your trial account.

Update User Information

  1. Log into Anypoint Platform.

  2. Click the circle icon in the upper right-hand corner.

  3. Click Profile.

managing accounts roles and permissions 98132

You can modify your contact information, change your password, and see a list of the roles assigned to your account.

Reset Your Password

  1. Go to the Anypoint Platform sign in screen.

  2. Click the Forgot your username or password link.

  3. In the Forgot your credentials form, enter your username.
    A link to create a new password is emailed to you.

  4. Click the reset password link in the email.

  5. In the Reset your password form, enter a new password and click Reset Password.

Forgot User Name

Go to the Anypoint Platform sign in screen.

  1. Click the Forgot your username or password link.

  2. In the Forgot your credentials form, enter the email address you used for your Anypoint Platform account, then click Request credentials.
    You receive an email from Anypoint Platform with a list of user names associated with your email address.

Upgrade Your Account

To upgrade your Anypoint Platform trial account to an enterprise license, contact your account representative or the MuleSoft sales team.

Known Issue: Account Creation

When you attempt to create an account from an email invitation to join an organization, and you use a username that already exists (even in a different organization), an error appears, erroneously stating your credentials are invalid. This error occurs when a username already exists, even if it is under a different organization. If the username already belongs to you, you can move the username from your previous organization to the organization that sent you the email invitation.

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