Managing your Anypoint Platform Account

If you already have a Mule Community account you can use that account. On the Anypoint Platform Login page enter your Mule Community credentials.

You are presented with and must agree to the terms of service before proceeding.

Account Creation from the platform is not available for Private Cloud Edition users.
When running Anypoint Platform Private Cloud Edition, it is possible to add users to your organization using the defined user management method.

How to Create your Account

  1. Visit the Signup page.

    A form appears for providing your contact information and creating a user name and password.

  2. Fill in the form as follows:

    • Enter a Username length of at least 3 characters, consisting of these characters: alphanumeric characters, dashes, or underscores.

    • Enter a Password 6 characters minimum in length, consisting of these characters: upper- and lower-case characters, numbers, and non-alphanumeric symbols.

    • Enter an arbitrary Company name unless you were invited to join an existing organization.

      Anypoint Platform creates a new organization using the Company name you entered and makes you the administrator of that organization.

    • Agree to the terms of service.

  3. Click the I’m not a Robot Captcha’s checkmark and wait for validation.

    You might be prompted to perform a small test before proceeding.

    Google’s reCaptcha verification service auto-detects your browser’s language.
    If your browser is configured in a language other than english, the verification step and instructions might show up in this language.

  4. Click Create account.

  5. Start using the Anypoint Platform.

Updating Your Own User Information

Once logged in, select Profile on the top right menu. You can easily update your basic account information from here:

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There you’ll be able to modify your name, email, change your password and see a list of the roles assigned to your account.

Accepting an Invitation to an Existing Organization

If someone else has already created an Anypoint Platform organization that you want to join, ask them for an invitation to that organization.
When they invite you to the organization, you receive an email with a link to accept the invitation.

You must use the email address to which the invitation email was sent to sign up for an account with that organization.

You can use the same email address for multiple Anypoint Platform accounts, but each account needs a unique username.

If your email address is associated to more than one account, after clicking the link in the invitation you are presented with 2 options:

Using an Existing Account

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Assume that you are invited to join MuleSoft Organization, and that you have three different accounts:

  1. Member - An account not associated with any Organization.

  2. Admin - An account with the organization administrator role associated to a different organization. Let’s call this other organization Anypoint.

  3. Owner - An organization owner account for a different organization (for example Anypoint). This means that Owner was the account used to create the Anypoint organization.

After clicking the link in the invitation, you can choose the account you want to use:

If the account you want to use is already associated to another organization, an exclamation mark is shown next to it. This means that additional steps are needed before migrating the account to a new organization.

Using an Unassociated Account

When an organization administrator deletes an account from the organization, this account is left unattached.

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In the example, this would be the case of the Member account. You can use this account to join MuleSoft organization with no further configurations needed.
Select the account, type in its correspondent password and click the Sign in button.

Using an Administrator Account

If your account is an organization administrator for another organization (or business group within that organization), your username shows up with an exclamation mark icon next to it.
In the example, the Admin account meets this requirement.

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You can use this account to join MuleSoft, however all existing references from this account to the existing organization are lost.
After selecting this account and entering the password associated with it, you are asked to confirm your decision:

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If there were other members in the business group you are leaving behind, the organization administrator of the parent organization is automatically assigned as organization administrator for the business group, and if there were no other members, the business group is deleted.

Account Associated as an Organization Owner

An usual scenario, is to create an account and not associate it to any existing organization. This automatically assigns your account to a new organization and sets your account as an organization owner.
This is the case of the Owner account in this example:

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After selecting this account, entering its correspondent password, and clicking the Sign In button, if there are no other members in the organization you own, you are presented with a warning that all associations to the existing organization will be lost, and the organization left behind is deleted.

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However, if the organization your account owns has other members, Anypoint Platform won’t allow you to migrate to MuleSoft.

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In order to free your account from the organization you own, raise a support ticket at providing a userId and userName of another user within your existing organization to promote to owner, and the Organization Name and Organization Id of said organization.
After support confirms that the migration is done, you can use this account to join MuleSoft.

This method is not valid for free and trial accounts.
If you have one of these accounts and would like to migrate your username to a new organization you need for another organization administrator in your current organization to delete your organization owner account from the organization.

Creating a New Account

If you choose to create a new account, click the Sign Up button next to your log in options:

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A sign up window is displayed:

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  1. Enter your Name as you wish other members to see you.

  2. The email address shown in the Email field is the same in which you received the invitation. Note that you cannot edit it at this time. After creating a new account, you can navigate to your profile and edit it.

  3. Set a phone number.

  4. A custom Username is suggested by the platform, but you can change it.

  5. Set a password for this account.

There is no mechanism for self-sign up to an existing organization.

Resetting Your Password

You can reset your password by using the Reset Password link on the login page. Enter your user name. A link to create a new password is emailed to you. Click the reset password link in the email, enter a new password in the form, and submit the form.

If you do not remember your user name, enter your email in the reset password form and an email containing the user names associated with your email is sent to you. Knowing your user name, you can reset the password as previously described.

Upgrading Your Account

To upgrade your trial account to an enterprise subscription, contact us for an Anypoint Platform enterprise license.