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To Troubleshoot SAML Assertions

Some IdPs support generating sample assertions. If your IdP generates sample assertions, follow this procedure to get MuleSoft to assist you in troubleshooting your SAML assertions.

  1. After successfully authenticating to the IdP, capture a SAML assertion by inspecting the HTTP POST sent by the browser to the following SAML Assertion URL:

    https://anypoint.mulesoft.com/accounts/login/receive-id

  2. Use Chrome Developer Tools, Firebug for Firefox, or a SAML tracer to inspect the HTTP request, which is base64-encoded.

  3. Log in to the MuleSoft Support Portal at the following URL:

    https://www.mulesoft.com/support-login

  4. Provide a screen shot of your SAML configuration in Anypoint Platform.

  5. Include an XML SAML assertion.