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Anypoint Platform Access FAQs

Accounts

Can I create multiple accounts with one email address?

You can create multiple accounts using the same email address, whether the accounts belong in one organization or in different organizations. Your username must be unique for each account.

How do I join an existing organization?

To join an existing organization, contact an Organization Administrator for the organization that you need to join and ask them to send you an invitation to that organization. Once you receive your invitation, you can create a new account to accept the invitation and associate your account with the organization.

Any data that you entered into an organization from an account that you created yourself remains associated with the old organization.

How do I find billing information for my account?

Talk your account representative, or use the MuleSoft contact form to obtain billing information.

What can I do if my trial is about to expire?

Talk to your account representative or use the MuleSoft contact form to request an Enterprise license for your on-premises Mule Runtime instances or to create a subscription account on CloudHub.

Where do I sign in with external identity management?

If your organization uses external identity management, log into your account at anypoint.mulesoft.com/accounts/login/yourorganizationname.

How do I delete my account?

Please create a MuleSoft support case for account deletion or migration.

Account Invitations

What account should I use?

If you have one or more existing MuleSoft community accounts tied to the email address at which you received your invitation, MuleSoft prompts you to use your existing account to sign in and accept the invitation. You can also choose to create a new account by following the Sign Up link at the bottom of the form.

How can I use a different email address?

Accept the invitation using the email where it was sent. After you’ve accepted the invitation, visit your profile to change your email address.

Why can’t I see anything?

If you accept an invitation, sign in, and can’t see anything on your organization’s Developer Portal, one of the following may be affecting your view:

  • No one in your organization has added any APIs yet, and thus there are no API Portals to display.

  • You haven’t been granted Portal Viewer access to any private API Portals, and there are no public API Portals to display.

API Access

How do I grant access to my API Version?

To give others access to your API Version, you must be the API Version Owner, and they must be a member of your organization.

  1. Navigate to your API Version Details page.

  2. Click the Permissions tab.

  3. Invite a user to access your API, if that user is a member of the same organization as you.

  4. Once you have added a user, you can manage Portal Viewer access or API Version Owner access, using the drop-down in the Permission column. This tab also allows you to view all users who have been granted direct permissions to your API.

    The Permissions tab doesn’t display any users with permissions based on a custom role because roles can’t be managed from API Version Details pages. Contact your Organization Administrator for information about role-based permissions to your API version.

How do I browse Developer Portals?

Sign out of your account to browse Developer Portals for other organizations. While you are logged into your own organization, you can access only your own organization’s Developer Portal.

To request access to an API that belongs to a different organization, you need to have an Anypoint Platform account for that organization.

How can I request access to an API?

If you’re not a member of the organization that owns an API that you want to use:

  • Log in with an account in the organization that owns the API.

  • If you don’t have an account with the organization, review the documentation in the API Portal for information about how to request an account.