Getting Alerts in Anypoint Monitoring

Alerts indicate whether a resource (such as a Mule app) is behaving as expected or exceeding a defined threshold.

You can implement any of several types of alerts. From the Alerts page in Anypoint Monitoring, you can create basic alerts, or you can access existing alerts for API Manager and Anypoint Runtime Manager. If you have a Titanium subscription, you can also view, enable, and disable advanced alerts that are configured for graphs in custom dashboards.

Using Anypoint Monitoring, you can configure two different types of alerts:

Basic alerts for servers, Mule apps, and APIs
Advanced alerts for graphs in custom dashboards in Anypoint Monitoring
Operational alerts for APIs through API Manager
Operational alerts for server and app events through Runtime Manager

For basic and advanced alerts, thresholds are checked every five minutes. The evaluated query is the average value of the metric in the last five minutes. For advanced alerts, the evaluated metric is the one referenced in the General tab for the graph. If the value of the metric passes the threshold, the alert is triggered. The alert is triggered only if the alert state changes (from OK state to Alerting state or vice versa), and if you change the email address of the alert recipient, they do not receive an email until the alert is triggered.

Alert Limits

The number of active alerts allocated to your organization varies based on your organization’s pricing model.

Pricing Package	Active Basic Alerts	Active Advanced Alerts
Anypoint Integration Advanced	10 per app or API instance	10 per app or API instance
Gold Subscription	50 across the organization	None
Platinum Subscription	50 across the organization	None
Titanium Subscription	50 times the number of vCores in your org, plus 100	20 across the organization

Pricing Package

Active Basic Alerts

Active Advanced Alerts

Anypoint Integration Advanced

10 per app or API instance

Gold Subscription

50 across the organization

None

Platinum Subscription

50 across the organization

None

Titanium Subscription

50 times the number of vCores in your org, plus 100

20 across the organization

Access the Alerts Page

Log in to Anypoint Platform with a user account that has permission to access Anypoint Monitoring content.
In the navigation bar or the main Anypoint Platform screen, click Monitoring.
In the Anypoint Monitoring navigation menu, click Alerts.

In the Alerts page, you can:

Create basic alerts
View basic alerts for servers, apps, and APIs
Note: If you create an alert for an API using the interface in API Manager, the alert does not appear in the Alerts page in Anypoint Monitoring.
View advanced alerts for graphs in custom dashboards (Titanium subscription required)
Enable or disable alerts
Filter by alert status
Filter by alert severity
Navigate to alert configuration in Runtime Manager and API Manager

Filter Alerts by Alert State

Filter alerts based on state using the following filters:

All states: Lists all alerts

No data: No data is available in the series to evaluate the alert threshold.
Disabled: The alert is disabled.
Alerting: The value of the metric passes the specified threshold.
OK: The value of the metric has not passed the threshold.
Pending: The alert is enabled and waiting for evaluation.

Filter Alerts by Alert Severity

When you create basic and advanced alerts, you can select the severity for those alerts. The severity indicates how important the alert is for the recipients of the alerts.

Filter alerts based on severity using the following filters:

All severities: Lists all severities
Not defined: Lists alerts that do not have severities assigned

Info: May be assigned to alerts that do not require immediate attention when triggered. This severity indicates the metric should be passively monitored.
Warning: May be assigned to alerts that require prompt attention when triggered. This severity indicates an alert should be closely monitored.
Critical: May be assigned to alerts that require immediate attention when triggered. This severity indicates an alert should receive an immediate response.

Enable and Disable Alerts

You can enable or disable an alert by toggling the switch on the right:

Enabling a disabled alert causes the alert to transition to Pending until it is time for evaluation.

Depending on the value, the alert transitions to OK or Alerting.
Disabling an alert causes the alert to transition to Disabled.

Configure API Manager and Runtime Manager Alerts

From the Alerts page in Anypoint Monitoring, you can access configuration pages for API Manager and Runtime Manager alerts.

Depending on your subscription level:

If no alerts are set up, you might see links for API and runtime alert setup:
- API operational alerts
  
  For guidance about alerts in API Manager, see About API Alerts. Note that these alerts are not listed in the Alerts page for Anypoint Monitoring.
- Runtime Manager operational alerts
  
  For guidance about alerts in Runtime Manager, see About Configuring Alerts Using Runtime Manager. Note that these alerts are not listed in the Alerts page for Anypoint Monitoring.
If you do not have a Titanium subscription, you might see Titanium subscription required.

Instead of seeing links to API and runtime alerts, you receive visual guidance showing how to open the configuration area for alerts in graphs for custom dashboards.

Add API Manager and Runtime Manager Alerts

Click + New alert to access API Manager and Runtime Manager alert configuration pages. You can also get basic instructions for configuring alerts for a chart (widget) in a custom dashboard.

Alerts menu options to set up, basic, advanced, or other types of alerts

You can also duplicate or delete an alert from a chart in a custom dashboard: