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Diagnostics

From the Anypoint API Community Manager control panel, open the Salesforce App Launcher and search for API Community Manager Diagnostics.

Status Tab

The status tab shows the status of your Salesforce organization and your communities.

The Organization section shows this information about your Salesforce organization:

  1. Package version shows the version of your currently installed API Community Manager package.

  2. Connectivity with Anypoint shows the URL your API community uses to access Anypoint.

  3. Cache:

    1. Org cache enabled shows if the organization cache is enabled and links to the platform cache metadata.

    2. Org cache allocated shows the size of the organization cache allocated and links to the platform cache configuration.

    3. Session cache enabled shows if the session cache is enabled and links to the platform cache metadata.

    4. Session cache allocated shows the size of the session cache allocated and links to the platform cache configuration.

The ACM Communities section shows each of your API Community Manager communities.

Here you can choose to show all diagnostics (default) or only diagnostics to review, collapse all communities in the list, or create a new community.

Each API Community Manager community has options to open the community and to open the community builder, and shows three diagnostics:

  1. Community status shows if the community is active.

  2. Public shows if the community is public, and links to the builder where you can make the community public.

  3. Published assets status shows if any assets in API Community Manager incorrectly point to Exchange assets that no longer exist.

If your list of communities is empty, Create a Community.

User Access Tab

The user access tab shows the status of your guest user and member user configurations, including their permissions.

The guest user and member user categories list their configuration items. Items that are not yet configured correctly have an error and a Fix button, and their category has a Fix All button. Correctly configured items and categories have no button and a green circle with a white check mark.

These configuration options work only for the default API Community Manager configuration. If you have a different configuration that uses public groups and rules, do not click the Fix button, do not click the Fix All button, and do not use this diagnostic tool for the member user profile.

Guest User items:

  • Classes and Object permission

  • Sharing rules

Member User items:

  • Community profile

  • Profile permission

  • Sharing set

  • Account created

  • Account assigned

  • Account owner role

  • Account visibility

If a community is created but not published, when diagnostics Fix All is run for the member user, the Default Page for the Login and Registration pages displays instead of the Experience Builder Page.

After the items from Community profile through Account created are configured, fix the diagnostics for the Account assigned:

  1. In the diagnostics page, next to the Member User item Account assigned, click Assign.

  2. From Administration Community > Accounts, click the search icon, enter the name of the community, and click GO!.

  3. From the search results, select the community name from the list of account names, which are displayed in the format MyCommunityName Account.

  4. The Login and Registration page shows the community account in the Accounts field.

  5. From the top right of the community page, click the refresh icon.

    The Experience Builder Page is set for Login Page Type and Registration Page Type fields.

  6. Fix the remaining items in the Member User list.