Contact Free trial Login

Publish Content and CMS Articles

With ACM, you can create, organize, and publish content, including news, tutorials, developer blog posts, and events, for your community.

This content is stored in Salesforce content management system (CMS) articles. These articles are separate from the API documentation stored in Exchange. The API release process includes API documentation updates, and the CMS article release process is usually separate. Often a development team will lead the API release process and a marketing team will lead the CMS article release process.

Create a New Article in Salesforce CMS

You can also author ACM content in an external CMS system through CMS Connect.
  1. In the ACM Control Panel, select Manage CMS Content. The Salesforce Community Cloud Content Management interface is displayed. The Content Management interface is organized into these panels:

    • Content: Lists each article in your community.

    • Collections: Lists collections in your community, such as News for news articles and Blogs for blog posts. Each collection is a list of articles.

    • Topics: Lists article Topic groupings. Topics are similar to tags.

    • Recommendations: Drives community engagement by recommending videos, trainings, events, and more for your users.

  2. Select Salesforce CMS. The Salesforce CMS interface displays the workspaces in your Salesforce organization. TIP: The Salesforce CMS interface enables other teams, such as marketing or business development, to own the creation and publication of content articles in a single place, and reuse content across multiple communities.

  3. Select the workspace in which you want to create the new article. A tab for that workspace is displayed that contains a list of the workspace’s content articles.

  4. Select Add Content.

  5. Fill in the article’s Title, Body, Featured Image, and Excerpt. The Excerpt is the preview text on an article’s carousel tile.

  6. When finished with your changes, select Save Draft. You can edit and save the draft again any number of times.

  7. When you are ready to publish the article, select Publish.

Add the Article to a Collection

  1. Return to the ACM Control Panel and select Manage CMS Content. The Salesforce Community Cloud Content Management interface is displayed, which provides a list of your community’s articles.

  2. Select Collections.

  3. Select the appropriate collection for your article.

  4. Select Edit. Articles selected to be part of the collection have green check marks to the left of their names.

  5. Select the plus sign (+) next to your new article to add it to the collection.

  6. Select Save.

The collection now lists your new article.

The Salesforce Community Cloud documentation describes additional ways to add articles to collections, and includes more advanced categorization capabilities using topics and rules.

Display the Collection in Your Community

  1. Return to the ACM Control Panel and select Community Builder. A preview of your community’s site is displayed.

  2. If the collection containing your new article is already displayed in a CMS Collection component, then your new article will be visible there.

  3. Your article will be visible in any new CMS Collection components displaying the collection containing the article.

Create Collections to Organize Content

  1. In the ACM Control Panel, select Manage CMS Content.

  2. Select Collections.

  3. Select New.

  4. Enter a name for your collection, select the source CMS Content, and choose to curate the collection Manually.

  5. From the list of community articles, select the ones you want to include in the collection by selecting the plus sign (+) next to each article.

  6. Select Finish.

  7. To use your new collection on your community site, go to the ACM Control Panel and select the Community Builder link.

  8. Add a CMS Collection component to a page in your community.

  9. Select the component to open its configuration menu, and select Change Collection to select your new collection.

The new collection of articles is now displayed on your community page.

External CMS Systems

You can also author ACM content in an external CMS system through CMS Connect.

External CMS systems can include Adobe Experience Manager, Drupal, Wordpress, and others.

You can learn more about CMS Connect on Trailhead with the trail Deploy Fast and Personalize the Experience.