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Troubleshooting the Runtime Manager Agent

A $MULE_HOME/bin/amc_debug script is available to help you troubleshoot Runtime Manager agent installation issues.

If you experience issues with the Runtime Manager agent plugin or with managing applications on Anypoint Platform, run the script and save the output before filing a support ticket.

When you run this script it collects the following information to help troubleshoot your issue:

  1. Discovers Mule agent JVM process

  2. Extracts thread dump (not forced if possible)

  3. Extracts heap dump

    This step can cause delays in running applications.

  4. Extracts machine generic data: Java version, CPU usage, Memory usage, Disk usage.

  5. Copies all logs

  6. Copies Runtime Manager Agent Configuration files

  7. ZIPs all the information

After the script completes, you can find a ZIP file in the folder $MULE_HOME/bin (with a name similar to that you can send to MuleSoft’s support engineers to help troubleshoot your issues.

Connectivity Problems

If you have connectivity issues, check the JVM you are using. If you are using the IBM JVM, you must install the truststore manually since this truststore requires special parameters that are different from the Oracle JVM or OpenJDK.

For instructions, see The IBM JVM.

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