Troubleshooting the Runtime Manager Agent
You can use the
$MULE_HOME/bin/amc_debug script to collect information used by Support to troubleshoot the Anypoint Runtime Manager agent installation issues. If you experience issues with the Runtime Manager agent plug-in or with managing applications on Anypoint Platform, run the script and save the output before filing a support ticket.
amc_debug script performs the following actions:
Discovers the Mule agent JVM process
Extracts the thread dump (not forced if possible)
Optionally extracts the heap dump (if you specify the
This step can cause delays in running applications.
Extracts the Java version, CPU usage, memory usage, and disk usage
Copies all logs
Copies the Runtime Manager agent configuration files
Archives all the information collected in a .zip file
To run the
amc_debug script to collect information about the agent installation:
Open a terminal window and change to the
Run the script:
-heapoption to extract the heap in addition to the other data.
After the script finishes, the folder
$MULE_HOME/bincontains a .zip file with a name similar to
Send the .zip file to Support.
If you experience connectivity issues, check the JVM you are using. If you are using the IBM JVM, you must install the truststore manually because this truststore requires different parameters than Oracle JVM or OpenJDK. See IBM JVM.