Debugging The Runtime Manager Agent
In order to troubleshoot and provide better insights upon a malfunction of the Runtime Manager Agent installation, a new
$MULE_HOME/bin/amc_debug script is available.
If you experience any issue with the Runtime Manager Agent Plugin and/or with managing applications on the Anypoint platform, it’s highly recommended to obtain the output of this script before filling any support tickets.
When you execute this script it will collect the following information that will help troubleshoot your issue:
Discover Mule/agent JVM process
Extract Thread dump (not forced if possible)
Extract Heap dump
This step can cause delays in running applications.
Extract machine generic data: Java version, CPU usage, Memory usage, Disk usage.
Copy all logs
Copy Runtime Manager Agent Configuration files
ZIP all the information
After the script is executed, you can find a .zip file in the folder
$MULE_HOME/bin (with a name similar to
snapshot_201701021410.zip) that you can send to MuleSoft’s support engineers to help troubleshoot your issues.