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Troubleshooting the Runtime Manager Agent

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You can use the $MULE_HOME/bin/amc_debug script to collect information used by Support to troubleshoot the Anypoint Runtime Manager agent installation issues. If you experience issues with the Runtime Manager agent plug-in or with managing applications on Anypoint Platform, run the script and save the output before filing a support ticket.

The amc_debug script performs the following actions:

  1. Discovers the Mule agent JVM process

  2. Extracts the thread dump (not forced if possible)

  3. Optionally extracts the heap dump (if you specify the -heap option)

    This step can cause delays in running applications.

  4. Extracts the Java version, CPU usage, memory usage, and disk usage

  5. Copies all logs

  6. Copies the Runtime Manager agent configuration files

  7. Archives all the information collected in a .zip file

Run the amc_debug Script

To run the amc_debug script to collect information about the agent installation:

  1. Open a terminal window and change to the $MULE_HOME/bin folder.

  2. Run the script:

    ./amc_debug

    Include the -heap option to extract the heap in addition to the other data.

    After the script finishes, the folder $MULE_HOME/bin contains a .zip file with a name similar to snapshot_201910081712.zip.

  3. Send the .zip file to Support.

Connectivity Issues

If you experience connectivity issues, check the JVM you are using. If you are using the IBM JVM, you must install the truststore manually because this truststore requires different parameters than Oracle JVM or OpenJDK. See IBM JVM.

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