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Troubleshooting

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Open Beta Release: The cloud IDE and AsyncAPI implementation support are in open beta. Any use of Anypoint Code Builder in its beta state is subject to the applicable beta services terms and conditions, available from the IDE.

Troubleshoot errors and warnings you receive when using Anypoint Code Builder:

For tasks that support the troubleshooting process, see:

Check for Problems and Issues

When you don’t know how to resolve an issue, the first step is to check for and review problems, console output, and logs.

The Output panel provides build details and access to logs. The Problems tab lists warnings and error messages. Error messages and logs list underlying issues that can help you understand what went wrong and what requires attention.

  • To view project logs from the Output panel, see start-open-panel.adoc.

  • To view problems, open the Problems tab by pressing Cmd+Shift+m (Mac) or Ctrl+Shift+m (Windows).

Export Troubleshooting Information

If the MuleSoft support team requests troubleshooting information about your project, export a compressed file that contains your project’s workspace folders, logs, and information about environment variables, CPU, operating system, and system properties.

  1. Open the Command Palette.

    Show me how

    • Use the keyboard shortcuts:

      • Mac: Cmd+Shift+p

      • Windows: Ctrl+Shift+p

    • In the desktop IDE, select View > Command Palette.

    • In the cloud IDE, click the (menu) icon, and select View > Command Palette.

  2. Provide this command:

    MuleSoft: Export Troubleshooting Information

  3. When you receive a notification about the information that the command extracts, click Continue.

    When the process is complete, the IDE shows this message:

    Collecting information...: Generating compressed file

  4. Click Open folder to locate the file.

    The command places the file in your home directory. The filename has the prefix acb-troubleshooting, for example, /Users/me/acb-troubleshooting-w9ffppmq.tar.gz.

  5. Provide a copy of the file to the support team.

Manage Your Cloud IDE Instance

Manage your cloud IDE instance directly from the Anypoint Code Builder in Anypoint Platform.

Cloud IDE management page
1 Version and IDE Details:

Shows the version of your Anypoint Code Builder cloud IDE instance. You can hover over View IDE Details to view some internal details about your cloud IDE instance:

  • Image: The ID of the image of your cloud IDE instance.

  • URL: The URL to directly access your cloud IDE instance.
    This URL is necessary to ping your locally deployed Mule application when debugging.

  • Created at: Date and time of the creation of the cloud IDE instance.
2 Reboot: Button for rebooting your cloud IDE instance.
3 Delete: Button for deleting your cloud IDE instance.

Deletion is permanent and cannot be undone. The process removes all the projects hosted on the IDE instance.

Check for Anypoint Extension Pack Installation

To determine whether Anypoint Code Builder extensions are installed in the desktop IDE, check for the Anypoint Extension Pack in the Extensions: Marketplace panel of the IDE:

  1. In the Activity Bar, click the Extensions icon to open the Extensions: Marketplace panel.

    To find this icon, see Discovering the UI.

  2. In the panel’s search field, type Anypoint to locate Anypoint Extension Pack in the list of installed extensions.