Troubleshooting
Cloud IDE
Desktop IDE
Troubleshoot errors and warnings you receive when using Anypoint Code Builder:
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For other issues and workarounds, see Known Issues in the Anypoint Code Builder Release Notes.
For tasks that support the troubleshooting process, see:
Check for Problems and Issues
When you don’t know how to resolve an issue, the first step is to check for and review problems, console output, and logs.
The Output panel provides build details and access to logs. The Problems tab lists warnings and error messages. Error messages and logs list underlying issues that can help you understand what went wrong and what requires attention.
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To view project logs from the Output panel, see start-open-panel.adoc.
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To view problems, open the Problems tab by pressing Cmd+Shift+m (Mac) or Ctrl+Shift+m (Windows).
Export Troubleshooting Information
If the MuleSoft support team requests troubleshooting information about your project, export a compressed file that contains your project’s workspace folders, logs, and information about environment variables, CPU, operating system, and system properties.
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Open the Command Palette.
Show me how
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Use the keyboard shortcuts:
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Mac: Cmd+Shift+p
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Windows: Ctrl+Shift+p
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In the desktop IDE, select View > Command Palette.
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In the cloud IDE, click the
(menu) icon, and select View > Command Palette.
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Provide this command:
MuleSoft: Export Troubleshooting Information -
When you receive a notification about the information that the command extracts, click Continue.
When the process is complete, the IDE shows this message:
Collecting information...: Generating compressed file
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Click Open folder to locate the file.
The command places the file in your home directory. The filename has the prefix
acb-troubleshooting, for example,/Users/me/acb-troubleshooting-w9ffppmq.tar.gz. -
Provide a copy of the file to the support team.
Manage Your Cloud IDE Instance
Manage your cloud IDE instance directly from the Anypoint Code Builder in Anypoint Platform.
| 1 | Version and IDE Details:
Shows the version of your Anypoint Code Builder cloud IDE instance. You can hover over View IDE Details to view some internal details about your cloud IDE instance:
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| 2 | Reboot: Button for rebooting your cloud IDE instance. | ||
| 3 | Delete: Button for deleting your cloud IDE instance.
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Check for Anypoint Extension Pack Installation
To determine whether Anypoint Code Builder extensions are installed in the desktop IDE, check for the Anypoint Extension Pack in the Extensions: Marketplace panel of the IDE:
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In the Activity Bar, click the Extensions icon to open the Extensions: Marketplace panel.
To find this icon, see Discovering the UI.
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In the panel’s search field, type Anypoint to locate Anypoint Extension Pack in the list of installed extensions.
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If the extension pack is not installed, follow the installation steps at Set up the Desktop IDE.
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If the extension pack is installed but the MuleSoft icon is not present in the Activity Bar, see MuleSoft Icon Missing from Activity Bar to display the icon.
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Folder Permission Error
Some high-level folders in the cloud IDE are protected and not available for your projects. Examples include /home, /, and .config. Attempts to create an integration, implementation, or design project in a protected folder produces the following error:
EACCES: permission denied, mkdir '/home/XXXX/.vscode'
To avoid this error, create and import your projects within your /home/your-user-name/ folder or in a subdirectory that you create under this folder. The cloud IDE automatically provides the folder with your username.
Also avoid creating your projects under /home/AnypointCodeBuilder, which is intended for downloads of Mule and Java versions and for acb_settings.xml.