Configure Slack Integration

Integrate Salesforce Data into Slack and Email Notifications.

Create a Configuration File for Slack and Salesforce and configure your Salesforce integration.

Extract Payload Information to Variables.

Add a Condition to Your Flow Logic.

In Anypoint Code Builder, open your new-case-salesforce.xml file and delete Temporary Logger from the Not Escalated route of the Choice router:

<logger doc:name="Temporary Logger" message='#["Please look into this new Case: " ++ payload]'/>

Click the (Add component) icon after the Not Escalated route of the Choice router:

Click the (Search in Exchange) icon, type Slack, and select Slack Connector:

Select the Chat: Post Message operation from the Slack section:

Configure the Slack operation using the following code sample:

<slack:post-message channel="this-is-a-test" config-ref="Slack_Config" doc:name="Send Case to Slack"> (1)
  <slack:message ><![CDATA[#["Please handle this case. " ++ payload]]]></slack:message>
</slack:post-message>

In Anypoint Code Builder, open your new-case-salesforce.xml file, and add a new line under your <email:smtp-config/> element.

Type slack: and select slack:config.

Add the following configuration to your <slack:config/> element:

<slack:config name="Slack_Config" doc:name="Slack Config">
  <slack:token-connection token="${slack.token}" />
</slack:config>

To expedite the test, remove the breakpoint next to your Logger component.

Select Run > Start Debugging (F5).

After your application deploys successfully, log in to your Salesforce account.

From App Launcher, select Service:

Select Cases > New Case:

Ensure that the Status of the new case is New.

After a few seconds, ensure that your configured Slack channel received a message with the information configured in the case:

Please handle this case. Case Number: 00001030, Origin: Phone, Case Type: , Priority: Medium, Status: New